Customer Experience & Service Delivery Manager

Scottish Federation of Housing Associations; Motherwell; On-site; GBP 55,235 - 58,236; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

A prominent housing organization in Motherwell seeks a Customer Service Leader to drive exceptional service standards and customer satisfaction. This role involves collaboration with the management team to implement innovative strategies that enhance the customer experience while ensuring compliance with policies. The ideal candidate should have extensive experience in customer service leadership, with a proven ability to foster strong relationships and improve service quality. A full-time, permanent contract offering competitive salary is provided.

Qualifications

• Extensive experience in customer service leadership roles.
• Proven ability to deliver high customer satisfaction.
• Experience in developing innovative customer engagement strategies.

Responsibilities

• Collaborate with the Customer Service Director to enhance customer experience.
• Lead a successful customer success team ensuring high satisfaction.
• Develop and implement service improvement strategies.

Skills

Customer service excellence

Leadership

Collaboration

Crisis management

Education

Relevant degree or equivalent experience

Job description

A prominent housing organization in Motherwell seeks a Customer Service Leader to drive exceptional service standards and customer satisfaction. This role involves collaboration with the management team to implement innovative strategies that enhance the customer experience while ensuring compliance with policies. The ideal candidate should have extensive experience in customer service leadership, with a proven ability to foster strong relationships and improve service quality. A full-time, permanent contract offering competitive salary is provided.