Customer Operations Team Leader — Hybrid & Impact

TDS; Dacorum; Hybrid; GBP 32,670 - 33,249; Full time

Benefits offered by this job

33 days holiday including bank holidays

Pension Scheme

Additional day off for your birthday

Plus many more!

Job summary

A tenancy deposit service provider in Hemel Hempstead is seeking a Customer Operations - Team Leader to lead a team of Customer Service Advisors. Responsibilities include managing team performance, conducting training, and enhancing operational efficiency. The ideal candidate will have a strong commitment to customer service and experience in people management. Benefits include 33 days holiday, a pension scheme, and more.

Qualifications

• Demonstrated commitment to excellent customer service.
• Experience in handling employee relations and people management issues.
• Ability to manage multiple tasks and prioritize workloads.
• Excellent written and verbal communication skills.
• Proficiency in applications like Word, Excel, and Outlook.

Responsibilities

• Manage and lead a team of Customer Service Advisors (CSAs).
• Motivate, incentivize, and engage the team.
• Manage performance and absence levels of team members.
• Conduct quarterly performance reviews.
• Identify and implement efficiency process improvements.
• Recruit and train new team members.
• Report on statistics for the department.
• Address customer inquiries and complaints.

Skills

Excellent customer service commitment

Employee relations handling

Task prioritization

Excellent written communication

Excellent verbal communication

Proficiency in Word, Excel, Outlook

Job description

A tenancy deposit service provider in Hemel Hempstead is seeking a Customer Operations - Team Leader to lead a team of Customer Service Advisors. Responsibilities include managing team performance, conducting training, and enhancing operational efficiency. The ideal candidate will have a strong commitment to customer service and experience in people management. Benefits include 33 days holiday, a pension scheme, and more.