Customer Services Specialist - Road Freight

DB Schenker; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Specialist to join their Land Freight team in Basildon. In this role, you will ensure smooth shipment processes and maintain excellent communication with customers and suppliers. Ideal candidates will have experience in customer service, strong attention to detail, and excellent communication skills. The company offers a competitive salary, pension scheme, and opportunities for career development.

Benefits

Pension scheme (up to 6% employer contributions)

Career paths and development opportunities

20 days holiday + day off for your birthday

One day paid volunteering per year

Extensive fitness and well-being programme

Qualifications

• Experience in logistics or freight forwarding preferred.
• Strong attention to detail and ability to manage documentation accurately.
• Excellent written and verbal communication skills.

Responsibilities

• Processing and managing documentation for shipments.
• Responding to customer and supplier queries and complaints.
• Maintaining and organizing shipment-related paperwork.

Skills

Attention to detail

Communication

Multitasking

Education

Experience in customer service or administrative role

Tools

Microsoft Office

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Join our Land Freight Team!

Are you a detail-oriented professional with a passion for delivering outstanding customer service? We are looking for a Customer Service Specialist to join our Land Freight team. In this role, you will be at the heart of our operations, ensuring smooth shipment processes and maintaining excellent communication with customers and suppliers.

Location: Basildon, UK

Hours: Monday to Friday, 9:00 - 17:30

What Will You Be Doing?

• Processing and managing documentation for inbound and outbound shipments, ensuring accuracy and compliance with KPIs.
• Responding promptly to customer and supplier queries and complaints to provide exceptional service.
• Handling invoice processing, charge distribution, and interdepartmental cross-billing.
• Maintaining and organizing shipment-related paperwork to support seamless operations.
• Collaborating with internal departments to ensure efficient communication and workflow.
• Entering data accurately and efficiently to uphold operational integrity.
  
  

About You

• Experience in a customer service or administrative role, preferably within logistics or freight forwarding.
• Strong attention to detail and ability to manage documentation accurately.
• Excellent communication skills, both written and verbal.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and experience with data entry systems is an advantage.
  
  

What We Offer

• Pension scheme (up to 6% employer contributions)
• Career paths and development opportunities
• 20 days holiday + day off for your birthday.
• One day paid volunteering per year.
• Extensive fitness and well-being programme
  
  

Next Steps

Apply now by following the provided links and attaching your CV.

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that successful candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

To be considered for this position you must have valid rights to work and live in the UK.