Client Services Specialist - Healthcare

Howden Group Holdings; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance group is seeking a dedicated professional to manage healthcare schemes, ensuring excellent client support and effective administration. The role involves collaboration with various teams and requires strong organizational skills, market knowledge, and a proactive approach. Join a dynamic team that values innovation and diversity.

Benefits

Flexible working options

Inclusive environment that values diversity

Support for personal development

Qualifications

• Understanding of group healthcare policies, especially UK PMI, Dental, Cash Plans.
• Experience in administration, ideally in Employee Benefits or Insurance sectors.

Responsibilities

• Support colleagues with clients’ healthcare schemes, including PMI and other products.
• Manage healthcare scheme renewals and assist with insurer switches.
• Deliver exceptional customer service to enhance retention.

Skills

Organizational skills

Attention to detail

Proactive attitude

Education

CII IF7 qualification

Tools

Microsoft Office

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance and are united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.

People join Howden for many reasons, but they stay because of our culture. It’s what sets us apart and why employees have been turning down headhunters for years. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you'll find like-minded people driving change at Howden.

We work closely with our clients to understand their needs and develop best-in-class solutions. We focus on specialization to solve complex challenges, promoting innovation, integrity, and a client-centric approach.

Role Overview

You will provide efficient service to a portfolio of clients regarding their healthcare schemes, including Private Medical Insurance, Dental, Travel, Cash Plans, Health Screening, and Employee Assistance Programmes. The schemes will mainly be Age Rated but may include Experience rated and International Healthcare schemes.

Consultants, Senior Consultants, and Principals will manage client relationships, supported by Client Service Specialists who will provide assistance, including regular face-to-face and Teams meetings.

This role requires strong organizational skills as it involves taking instructions from various team members daily.

Key Responsibilities

• Support colleagues with their clients’ healthcare schemes, including PMI and other healthcare products.
• Demonstrate good knowledge of the PMI market and healthcare propositions.
• Provide excellent client support and promptly handle queries or issues.
• Manage healthcare scheme renewals and assist with insurer switches.
• Update reporting documents for MI purposes and support data analysis and client report reviews.
• Build and maintain relationships with insurer/supplier contacts and internal teams.
• Ensure systems are up-to-date for client portfolios.

Policies, Processes, and Customer Focus

• Follow relevant processes and suggest improvements collaboratively.
• Deliver exceptional customer service to enhance retention and cross-selling opportunities.
• Work closely with the Client Service Manager to ensure proper administration of policies.
• Build strong relationships with internal and external stakeholders to foster loyalty and retention.

Market Knowledge & Technology

• Stay informed about market trends and expand your knowledge.
• Maintain accurate client data and utilize technology platforms effectively.

Compliance & Personal Development

• Undertake personal development and ensure compliance with regulations.
• Keep HR and training records updated and operate ethically and professionally.

Knowledge, Skills, & Experience

• Understanding of group healthcare policies, especially UK PMI, Dental, Cash Plans, etc.
• Proficiency in Microsoft Office, especially Excel and Word.
• Ownership, organization, attention to detail, and a proactive attitude are essential.
• Experience in administration and ideally in Employee Benefits or Insurance sectors.
• CII IF7 qualification is preferred but supported for training.

What We Offer

A career that you define, in an inclusive environment that values diversity and encourages innovation, support, and making a positive impact.

Reasonable Adjustments

We are committed to accommodating your needs with flexible options like adjusted hours or hybrid working where possible. If you’re interested but have concerns, apply and discuss your needs with us.

*Not all positions can accommodate all adjustments. Contact your Recruitment Partner for more details.