Client Services Specialist - Healthcare

Howden; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Howden is seeking a dedicated individual to provide exceptional client support for healthcare schemes, including Private Medical Insurance and Dental cover. The role involves managing client relationships, addressing queries, and ensuring compliance with policies. Candidates should possess strong organizational skills and a good understanding of the healthcare market. Join a diverse team committed to driving positive change in the industry.

Qualifications

• Good knowledge of UK PMI, Dental schemes, and Cash Plans preferred.
• Experience in administration and client support.
• CII IF7 qualified preferred but training supported.

Responsibilities

• Provide support for healthcare schemes including Private Medical Insurance.
• Handle client queries and ensure timely communications.
• Build strong relationships with clients and insurers.

Skills

Organizational skills

Client support

Attention to detail

Education

CII IF7 qualification

Tools

Microsoft Office

Job description

Who are we?

Howden is a collective – a group of talented and passionate people around the world. We have pushed the boundaries of insurance and are united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team of 18,000 employees across over 100 countries.

People join Howden for various reasons, but they stay for our unique culture. It’s what sets us apart and why our employees have been turning down headhunters for years. Whether your priorities are work/life balance, career progression, sustainability, or volunteering, you’ll find like-minded people driving change at Howden.

We work closely with our clients to understand their needs and develop best-in-class solutions. We focus on specialization to solve complex challenges, promoting innovation, integrity, and a client-centric approach.

Role Overview

You will provide efficient service to a portfolio of clients regarding their healthcare schemes, including Private Medical Insurance, Dental, Travel, Cash Plans, Health Screening, and Employee Assistance Programmes. Schemes will primarily be Age Rated but may include Experience rated and International Healthcare schemes.

Consultants, Senior Consultants, and Principals will manage client relationships, while Client Service Specialists will support through regular meetings via face-to-face or Teams.

Being well-organized is essential, as this role involves taking instructions from various team members daily.

Key Responsibilities

• Support colleagues with their clients’ healthcare schemes, including tasks like understanding PMI market knowledge, client support, query resolution, renewal communication, data updating, and report analysis.
• Build strong relationships with insurers, suppliers, and internal teams, sharing knowledge and ensuring systems are up to date.

Policy, Process, and Customer Focus

• Follow relevant processes and suggest improvements collaboratively, ensuring compliance.
• Provide an exceptional customer experience to enhance retention and cross-selling opportunities.

Market Knowledge & Technology

• Stay updated on market trends and understand the technology platforms used to deliver client solutions.

Compliance & Personal Development

• Maintain high standards of governance, operational excellence, and ethical conduct. Complete relevant regulatory training and keep HR and training records current.

Knowledge, Skills, and Experience

• Understanding of UK healthcare policies, proficiency in Microsoft Office, and attention to detail.
• Experience in administration, ideally within Employee Benefits or Insurance sectors; CII IF7 qualification is preferred but supported for training.

What We Offer

A career aligned with your values. We support diversity and encourage innovation, teamwork, and making a positive impact.

Reasonable Adjustments

We are committed to accommodating your needs, including flexible hours and hybrid working options where feasible. Reach out if you need adjustments to help you succeed in this role.