Customer Services & Scheduling Coordinator

Timberwise; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

35-hour week

Mon-Fri

Christmas shutdown

Company pension

Death in service

Loyalty awards

Training & development

Supportive team

Family company

Job summary

Timberwise is seeking a Customer Services Team Member for its Head Office in Northwich, Cheshire. This full-time role offers a 35-hour working week and a permanent contract, with the first point of contact for customers, handling calls, responding to queries and coordinating surveyors’ diaries.

You will maintain accurate records, manage invoicing and payments, and work closely with surveyors to deliver a smooth, professional service. Knowledge of UK geography is useful.

Qualifications

• Previous experience in customer service, scheduling, administration or a service-based business would be beneficial.
• Knowledge of UK geography is useful due to the scheduling element of the role.

Responsibilities

• First point of contact for our customers
• Handling of customer calls
• Responding to internet queries
• Managing and coordinating surveyors’ diaries
• Following up enquiries and outstanding actions
• Keeping customers informed throughout the process
• Maintaining accurate customer records
• Administrative duties to include invoicing and taking payments
• Prioritising a busy workload and managing changing demands.
• Working closely with surveyors and colleagues to ensure customers receive a smooth and professional service

Skills

Customer communication

Organised

Proactive

Attention to detail

Team player

Tools

Microsoft Office

Business systems

Job description

Timberwise is seeking a Customer Services Team Member for its Head Office in Northwich, Cheshire. This full-time role offers a 35-hour working week and a permanent contract, with the first point of contact for customers, handling calls, responding to queries and coordinating surveyors’ diaries.

You will maintain accurate records, manage invoicing and payments, and work closely with surveyors to deliver a smooth, professional service. Knowledge of UK geography is useful.