Customer Services Team Member – Northwich

Timberwise; United Kingdom; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

35-hour week

Mon-Fri

Christmas shutdown

Company pension

Death in service

Loyalty awards

Training & development

Supportive team

Family company

Job summary

Timberwise is seeking a Customer Services Team Member for its Head Office in Northwich, Cheshire. This full-time role offers a 35-hour working week and a permanent contract, with the first point of contact for customers, handling calls, responding to queries and coordinating surveyors’ diaries.

You will maintain accurate records, manage invoicing and payments, and work closely with surveyors to deliver a smooth, professional service. Knowledge of UK geography is useful.

Qualifications

• Previous experience in customer service, scheduling, administration or a service-based business would be beneficial.
• Knowledge of UK geography is useful due to the scheduling element of the role.

Responsibilities

• First point of contact for our customers
• Handling of customer calls
• Responding to internet queries
• Managing and coordinating surveyors’ diaries
• Following up enquiries and outstanding actions
• Keeping customers informed throughout the process
• Maintaining accurate customer records
• Administrative duties to include invoicing and taking payments
• Prioritising a busy workload and managing changing demands.
• Working closely with surveyors and colleagues to ensure customers receive a smooth and professional service

Skills

Customer communication

Organised

Proactive

Attention to detail

Team player

Tools

Microsoft Office

Business systems

Job description

Overview

Timberwiseis a family run specialist construction business located throughout England, Wales and Scotland that has been trading for over 50 years. The company aspires to improve people’s lives through a range of property preservation services from basement waterproofing to timber treatments.Timberwiseprides itself on the values of honesty, integrity, reliability and teamwork. The company offers a fantastic work environment and believes that people are what make the difference in the business.

Location

24k - 30K OTE

Term

Permanent

The Role

We are now looking for a full-timeCustomer Services Team Memberto join our fantastic team at ourHead OfficeinNorthwich, Cheshire.

As a Customer Service TeamMember your role will include: –

• First point of contact for our customers
• Handling of customer calls
• Responding to internet queries
• Managing and coordinating surveyors’ diaries
• Following up enquiries and outstanding actions
• Keeping customers informed throughout the process
• Maintaining accurate customer records
• Administrative duties to include invoicing and taking payments
• Prioritising a busy workload and managing changing demands.
• Working closely with surveyors and colleagues to ensure customers receive a smooth and professional service

As a Customer Service Team Member, you will be:

• Confident and professional when communicating with customers via telephone and email
• Naturally organised and able to manage multiple priorities
• Proactive and willing to take ownership
• Positive, resilient and solution focused
• Accurate with strong attention to detail
• Comfortable working at pace
• Confident using Microsoft Office and business systems
• A reliable team player

Previous experience in customer service, scheduling, administration or a service based business would be beneficial.

Knowledge of UK geography would also be useful due to the scheduling element of the role.

Industry experience is not essential. We are more interested in finding someone with the right attitude, capability and desire to succeed.

What success looks like

You will succeed in this role if you:

• Give customers a strong first impression
• Convert suitable enquiries into booked appointments
• Keep surveyors’ diaries organised and productive
• Follow up rather than wait to be chased
• Complete work accurately and on time
• Spot issues early and take action
• Take responsibility for seeing tasks through to completion
• Contribute positively to the performance of the wider team

The Benefits include:

• Full time – 35 hour working week
• Monday to Friday working
• Christmas shutdown
• Company Pension Scheme with Royal London and 4% employer contribution
• Death in Service Benefit (with B&CE)
• Loyalty awards recognising long-term service
• Support and Training (recipient of the PCA Training and Development Award 2025)
• Supportive team environment
• Family Company

If you enjoy speaking with customers, are highly organised and like taking responsibility for getting things done, we would like to hear from you.