Customer Service Officer

TN United Kingdom; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Officer to lead front-line teams in Dartford's libraries. This diverse role involves supervising services, managing staff, and ensuring customer needs are met with high standards. The position offers extensive development opportunities and training to enhance skills and support career progression. With a focus on community engagement, this role is perfect for resilient individuals who enjoy working with a wide range of people. Join a rewarding environment where your contributions will positively impact local communities.

Benefits

27 days annual leave

Health and wellbeing support

Training and professional development opportunities

Access to discounts and cashback schemes

Qualifications

• Strong people management skills with a focus on customer service.
• Ability to handle operational challenges and inquiries effectively.

Responsibilities

• Supervise library services and manage staff in Dartford Library district.
• Handle customer inquiries and conduct birth and death registrations.

Skills

People Management

Customer Service

Legal Understanding

Operational Management

Education

High School Diploma

Relevant Professional Training

Job description

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The work of Kent Libraries, Registration & Archives (LRA) service is highly rewarding. Our dedicated teams make a positive impact on the lives of our customers by providing essential services at the heart of local communities. Customer Service Officers (CSOs) lead front-line teams in Kent's town centre and branch libraries, ensuring customer needs are met and daily operations are maintained to high standards.

The CSO role is diverse, involving supervising library services, managing staff, handling customer inquiries, and conducting birth and death registrations. This role requires sensitivity, accuracy, and a thorough understanding of legal requirements for record-keeping.

The ideal candidate will be a strong people manager, resilient in handling operational challenges, and enjoy engaging with a wide range of people.

The role offers extensive development opportunities within Libraries, Registration & Archives, and other parts of KCC. We provide various training courses to enhance skills and support career progression.

Working hours are 37 per week, including Saturdays, with potential lone working and occasional assignments at other locations within the Dartford Library district.

Benefits for Kent County Council employees include:

• 27 days annual leave, increasing to 29 after 5 years, plus bank holidays.
• Training and professional development opportunities.
• Health and wellbeing support.
• Good work/life balance.
• Access to Kent Rewards discounts and cashback schemes.

This position is customer-facing, and under Part 7 of the Immigration Act (2016), applicants must demonstrate sufficient spoken English for effective job performance, as outlined in the Job Description/Person Specification.

The role is subject to an Enhanced Disclosure via the Disclosure and Barring Service.

Applicants who have previously applied for Customer Service Officer roles in the past 6 months and were unsuccessful need not reapply.

Interview dates are scheduled for the week beginning 22nd July 2024. Birth Registration Training will be held from 16th to 18th September 2024.