Vacancy for Customer Services Archive Assistant at University of Warwick

Digital Preservation Coalition; Coventry; On-site; GBP 15,000 - 20,000; Part time

Job summary

A leading university library seeks a Customer Services Archive Assistant to support daily operations at the Modern Records Centre. The role involves handling archival materials, assisting customers, and delivering excellent service while being part of a transforming team. Ideal candidates will possess strong interpersonal skills and an eagerness to learn.

Qualifications

• Good interpersonal skills required.
• Willingness to learn and adapt in a customer-focused environment.
• Interest in or appreciation of history is desirable.

Responsibilities

• Support daily operations of the Modern Records Centre.
• Handle archival materials and assist customers in the Reading Room.
• Provide general administrative support for the archives service.

Skills

Interpersonal Skills

Customer Service

Adaptability

Job description

Vacancy for Customer Services Archive Assistant at University of Warwick

Date: 11 August 2024

Location: University of Warwick Campus, Coventry

Position: Part-Time

About the Role

For informal enquiries, please contact Helen Hopper (MRC Manager and Head of Archives and Special Collections) at [e-mail].

This role is part-time, 28 hours per week, scheduled as follows: Tuesday 09:00-17:00, Wednesday – Thursday 09:00-17:15, Friday 09:00-16:30.

This position offers a unique opportunity to join the Library during a pivotal moment as we transform our services and launch a new strategy. We seek inspiring, credible, and authentic team players.

The role involves supporting the daily operations of the Modern Records Centre, including handling archival materials, supervising and assisting customers in the MRC Reading Room, and providing general administrative support for the archives service.

The successful candidate will support various face-to-face and virtual enquiry services, helping deliver excellent frontline customer service to the Library’s diverse user communities.

About You

We are seeking outstanding candidates to join our Customer Services Archive Assistant team.

You should possess good interpersonal skills, with the ability to work effectively with a diverse range of people. A willingness to learn, enthusiasm for new challenges, and adaptability in a customer-focused environment are essential. An interest in or appreciation of history is desirable.