Part Time Customer Service Assistant

Leeds Building Society; Stevenage; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Assistant to join their team in Stevenage. The role involves providing exceptional service, handling customer inquiries, and performing administrative tasks. Ideal candidates will have a strong focus on customer satisfaction, relevant experience, and qualifications such as GCSEs in Maths and English.

Qualifications

• Experience delivering exceptional customer service.
• Strong attention to detail and good numeracy.
• Ability to handle challenging customer situations.

Responsibilities

• Assist customers with branch-based products and services.
• Complete daily admin tasks such as booking appointments.
• Make and take follow-up calls regarding products.

Skills

Customer Service

Attention to Detail

Numeracy

Resilience

Computer Literacy

Communication

Education

GCSE including Maths and English

Tools

Microsoft Office

Job description

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Client:

Leeds Building Society

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

37caf0be9247

Job Views:

17

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

What will I be doing?

You'll be a friendly face when customers come into the branch, assisting with all branch based products and services. You will open savings accounts for those looking to invest for a fixed term or save for an important event. You'll make follow-up calls and take incoming calls to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post, and ensuring customer records are accurate and up-to-date.

There are further opportunities to gain financial qualifications or achieve accreditation where needed to carry out the role.

Do you have what it takes to be a Customer Service Assistant?

• Experience of working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
• Resilient and able to handle challenging customer situations
• A passion and drive to achieve good customer outcomes
• Previous experience working with Microsoft Office or in-house computer packages
• Ideally educated to GCSE level including Maths and English