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Customer Service Officer - Stratford

GBS

Stratford-upon-Avon

On-site

GBP 22,000 - 26,000

Full time

8 days ago

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Job summary

A leading higher education provider, GBS, is looking for a Customer Service Officer in Stratford. In this role, you will ensure a seamless student experience by addressing inquiries and providing administrative support within an inclusive environment. Join a team that values diversity and professional growth with benefits including 25 days of annual leave and a workplace pension scheme.

Benefits

25 days annual leave, plus 8 public holidays

Flexible Benefits

Tuition reimbursement for career development

Workplace pension scheme

Discretionary annual performance bonus

Qualifications

Degree or equivalent qualification in relevant discipline.
Exceptional communication skills with diverse backgrounds.
Proficient in Microsoft systems.

Responsibilities

Providing high quality student administration and advice.
Responding to student inquiries via various channels.
Managing confidential information sensitively.

Skills

Interpersonal skills

Written communication

Problem-solving

Organizational skills

Administrative skills

Education

Degree or equivalent qualification

Tools

Microsoft Office

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Department: BIU & Customer Services

Location: East London - Stratford

Type of Contract: Permanent

About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role: The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

This role is not eligible for visa sponsorship!

Main Responsibilities

What the role involves:

Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
Respond with speed and accuracy to email, phone, and in-person enquiries.
Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

Requirements

About You:

Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
Strong written communication abilities, including a professional and inclusive telephone manner.
Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

Other Information

What we offer:

25 days annual leave, plus 8 public holidays
1-day extra leave per year of service, up to a maximum of 5 days
Workplace pension scheme
Tuition reimbursement for career development courses
Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
Perks@Work discounts platform, wellbeing centre and much more
Reward and recognition programme
£500 award employee referral scheme
Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

#indeedjune

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Higher Education

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