Part Time Customer Service Assistant

Leeds Building Society; Banbury; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading company in financial services is seeking a Part Time Customer Service Assistant in Banbury. You will be the friendly face for customers, assisting with their banking needs, handling calls, and ensuring accurate records. The role offers opportunities for financial qualifications and personal growth in a supportive environment.

Qualifications

• Experience working with customers delivering exceptional service.
• Strong attention to detail for accurate transactions.
• Ideally educated to GCSE level including Maths and English.

Responsibilities

• Assist customers with branch-based products and services.
• Handle incoming calls and make follow-up calls about products.
• Complete daily admin tasks including booking appointments.

Skills

Customer service

Attention to detail

Resilience

Numeracy

Microsoft Office

Education

GCSE including Maths and English

Job description

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Part Time Customer Service Assistant, Banbury

Client: Leeds Building Society

Location: Banbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 208c241baa9f

Job Views: 10

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

What will I be doing?

You'll be a friendly face when customers come into the branch, assisting with all branch based products and services. You will open savings accounts for those looking to invest for a fixed term or save for an important event. You'll make follow-up calls and handle incoming calls to discuss available products and services. You will complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post, and ensuring customer records are accurate and up to date.

There are further opportunities to gain financial qualifications or achieve accreditation where needed to carry out the role.

Do you have what it takes to be a Customer Service Assistant?

• Experience working with customers delivering exceptional service
• Strong attention to detail with a good level of numeracy for accurate cash transactions
• Resilient and capable of handling challenging customer situations
• A passion and drive to achieve positive customer outcomes
• Previous experience with Microsoft Office or in-house computer packages
• Ideally educated to GCSE level including Maths and English