Warehouse Team Leader

Meridian Business Support; Dunchurch; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Private medical insurance

Dental insurance

Company pension scheme

Life assurance

Critical illness cover

Bike to Work scheme

Childcare voucher scheme

Free onsite parking and EV charging

24-hour onsite canteen

Job summary

Meridian Business Support Ltd is recruiting a Warehouse Team Leader for an ecommerce fulfilment operation in Rugby. You will lead outbound picking, packing and dispatch, aligning with quality standards and customer expectations.

The role manages a team of around 10, rising to 20 at peak, provides inductions and coaching, updates SOPs, and drives improvements in process, packing accuracy and customer satisfaction. On-site, Monday to Friday, 8am-4pm, permanent.

Qualifications

• Experience leading teams within a warehouse, fulfilment or logistics environment.
• Background in quality control/quality assurance.
• Strong attention to detail and commitment to high-quality outcomes.
• Experience carrying out audits, compliance checks or process improvements.
• Good IT skills including Microsoft Office and a Warehouse Management System (WMS).
• Excellent communication and organisational skills.

Responsibilities

• Lead daily outbound operations including picking, packing, quality control and dispatch.
• Manage, motivate and support a team of warehouse operatives.
• Ensure customer-specific packing guidelines and presentation standards are followed.
• Deliver new starter inductions and provide ongoing training and coaching.
• Review and update SOPs, work instructions and training materials.
• Conduct quality audits and investigate packing errors, damages and customer complaints.
• Monitor KPIs such as packing accuracy, returns and quality metrics.
• Drive continuous improvement across processes, quality standards and customer experience.

Skills

Team leadership

Quality control

Operational standards

Auditing

Communication

Organisational skills

Training

MS Office

Tools

WMS

Job description

Warehouse Team Leader | Rugby, CV23 | Circa £32,000 per annum | Monday-Friday, 8am-4pm | Permanent

Looking for a leadership role where quality, customer standards and operational excellence are just as important as performance?

Meridian Business Support is recruiting a Warehouse Team Leader on behalf of a leading ecommerce fulfilment operation in Rugby. This hands-on role will see you leading outbound warehouse activities, managing a team of around 10 colleagues, increasing to up to 20 during peak periods, while ensuring exceptional quality standards and customer satisfaction.

Working alongside another First Line Manager who focuses on inbound operations, you'll take ownership of outbound fulfilment, ensuring products are picked, packed and dispatched accurately while meeting strict customer packaging and presentation standards.

As a Warehouse Team Leader, you will:

• Lead daily outbound operations including picking, packing, quality control and dispatch


• Manage, motivate and support a team of warehouse operatives


• Ensure customer-specific packing guidelines and presentation standards are consistently achieved


• Deliver new starter inductions and support ongoing training and coaching activities


• Review and update SOPs, work instructions and training materials


• Conduct quality audits and investigate packing errors, damages and customer complaints


• Monitor key performance indicators including packing accuracy, returns and quality metrics


• Drive continuous improvement across operational processes, quality standards and customer experience

We're looking for a hands-on leader with experience in warehouse, fulfilment, logistics or ecommerce operations. You may currently be working as a Warehouse Team Leader, Warehouse Supervisor, Fulfilment Team Leader, Operations Team Leader, Quality Team Leader or QC Supervisor and be looking for a role with a stronger focus on quality, customer standards and continuous improvement.

You'll ideally have:

• Experience leading teams within a warehouse, fulfilment or logistics environment


• A background in quality control, quality assurance, operational standards or customer service


• Strong attention to detail and a commitment to delivering high-quality outcomes


• Experience carrying out audits, compliance checks or process improvements


• Good IT skills including Microsoft Office and warehouse management systems


• Excellent communication and organisational skills


• Training experience would be advantageous but is not essential. We're particularly interested in candidates who lead by example and are passionate about maintaining high standards.

Benefits Include:

• Salary approx £32,000 per annum


• 23 days annual leave plus bank holidays


• Private medical insurance


• Dental insurance


• Company pension scheme


• Life assurance


• Critical illness cover


• Bike to Work scheme


• Childcare voucher scheme


• Free onsite parking and EV charging


• 24-hour onsite canteen

Please note: Due to the location of the site and limited public transport links, your own transport is essential.