Customer Services-Financial Services-Immediate Start!

Signet Recruitment & Retention; Bracknell; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Coordinator for a 6-month contract in Bracknell. This customer service role in a busy financial services call centre requires sensitivity and empathy, dealing with customers in sensitive financial situations. Key responsibilities include managing inbound and outbound calls, responding to customer queries, and accurately maintaining records. The role offers a hybrid working model and an hourly rate of £17.14, with a supportive environment for career growth.

Benefits

Competitive hourly rate

Hybrid working model

Early finish one day a week

Qualifications

• Ability to handle sensitive situations with empathy and tact.
• Experience in customer service is a plus.
• Strong communication skills both written and verbal.

Responsibilities

• Handle inbound and outbound calls from customers.
• Respond to customer emails and letters professionally.
• Maintain accurate records of interactions and transactions.
• Support customers in financial difficulty with compassion.
• Identify and report potential fraud cases.

Skills

Customer service skills

Empathy

Communication skills

Job description

TheCustomer Coordinatorrole is a customer service role in a busy financial services call centre, that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.

The team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of this role therefore.

This is an initial 6-month contract, with the potential to extend!

There is also a requirement to work one Saturday, once a month with a day off in lieu during the week.
Main Responsibilities:

1. Inbound and outbound calls from customers
2. Respond professionally to customer emails/letters
3. Maintain accurate records of interactions, applications and transactions
4. Identifying and referring any agreements that may potentially involve Fraud and tracing of customers who have been reported as Gone Away.
5. Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.

Excellent working environment with hybrid working model -3 days a week in the office! Great opportunity to start your career in customer service.

The role is inside IR35 and the hourly rate is £17.14ph -35 hr week with a early finish one day a week!