Customer Services Assistant

SSP; West Kirby; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Referral rewards

28 days holiday pro rata

Training & development

Health & wellbeing

Job summary

Rail Gourmet is hiring a Customer Service Assistant for TransPennine Express at Liverpool Lime Street Station. The role pays £13.65 per hour, full-time 40 hours weekly, with rotating shifts from 5:30am to 9pm, including weekends.

Responsibilities include operating platform trucks, loading/unloading catering equipment, managing stock, and ensuring Health & Safety and Food Hygiene compliance. The employer offers extensive benefits and development opportunities.

Qualifications

• Experience in customer service or retail preferred.
• Willingness to work rotating shifts and weekends.
• Able to lift and move catering equipment/stock.

Responsibilities

• Operate platform trucks for train-side deliveries.
• Load/unload catering equipment and stock from TPE trains.
• Assemble orders and manage stock control.
• Adhere to Health & Safety and Food Hygiene regulations.

Skills

Customer service

Stock control

Health & Safety awareness

Job description

Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station.

Pay Rate: £13.65 per hour.
Hours: Full Time (40 hours)
Shifts: Rotational shifts between 5:30am and 9pm, including some weekends.

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.