Customer Services Assistant

SSP UK & Ireland; Liverpool; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Travel and Leisure Pass

28 days holiday pro rata

Job summary

Rail Gourmet is hiring a Customer Service Assistant at Liverpool Lime Street Station to support TransPennine Express. The role is full-time, 40 hours per week, with shifts from early morning to evening and some weekends.

Pay is £13.65 per hour, with full training provided and a focus on safe handling of catering equipment and stock. The ideal candidate will join a leading rail catering provider, benefit from extensive training, employee discounts, and career development opportunities while

Qualifications

• 18 years or older for certain shifts.
• Full training provided.
• Health & Safety / Food Hygiene Regulations compliance required.

Responsibilities

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety / Food Hygiene Regulations.

Skills

Customer service

Stock control

Health & Safety

Job description

Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station.

Pay Rate: £13.65 per hour.

Hours: Full Time (40 hours)

Shifts: Rotational shifts between 5:30am and 9pm, including some weekends.

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

As a Customer Service Assistant You’ll

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet?

and embark on the best part of your journey as Customer Service Assistant.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.