Customer Services Assistant

SSP America; Liverpool; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Discounted meal on shifts

Employee discounts

Friends and family discount app

Award-winning training and development

Referral rewards £400 for successfuls

Holiday allowance: 28 days pro rata

Rewards & recognitions such as RGStars

Travel and leisure pass after probat

Job summary

Rail Gourmet is seeking a Customer Service Assistant for TransPennine Express at Liverpool Lime Street. The role involves supporting on-train catering operations, loading and unloading equipment, and stock control with full training provided. Shifts run across a 5:30am–9pm window, with weekends possible.

The position offers a pay rate of £13.65 per hour and a full-time 40-hour week under rotating shifts. Rail Gourmet emphasizes equal opportunity employment and staff development programs.

Responsibilities

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

Job description

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Customer Service Assistant for TransPennine Express (TPE) atLiverpoolLime Street Train Station.

Pay Rate: £13.65 per hour.
Hours: Full Time (40 hours)
Shifts: Rotational shifts between 5:30am and 9pm, including some weekends.

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Referral Rewards:Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognitionsuch as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass:Duty and Leisure pass for TPE after probation.

Feel like you could belong at Rail Gourmet?

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.