Customer Services Assistant

SSP; Newcastle upon Tyne; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends and family discount app

Award-winning training

Job summary

Rail Gourmet is hiring a Customer Service Assistant at Newcastle Central Station to support TransPennine Express. The role covers handling platform deliveries, loading catering equipment, and stock control, with full training provided. You’ll rotate shifts from early morning to evening, incl.

some weekends, and must be 18+ to perform certain tasks. Benefits include employee discounts, training opportunities, and health and wellbeing support.

Qualifications

• Age 18+ to perform certain tasks or shifts.

Responsibilities

• Operate platform trucks for train-side deliveries (full training provided).
• Load/offload catering equipment and stock from TPE trains.
• Assemble orders and manage stock levels.
• Comply with Health & Safety and Food Hygiene regulations.

Skills

Customer service

Communication

Teamwork

Job description

Customer Service Assistant for TransPennine Express (TPE) at Newcastle Central Station.

Pay Rate: £13.65 per hour.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 5:30am and 10pm, including some weekends.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

• Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet?

and embark on the best part of your journey as a Customer Service Assistant.

Please note that if your application is successful, you will be required to complete a DBS check.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.