Customer Services Assistant

Salvation Army Trading Company; Wellingborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading textile and recycling company committed to sustainability and community support. We seek a motivated individual with excellent customer service skills to process orders and provide exceptional service. Enjoy generous benefits, including 26 days of annual leave and a virtual GP service.

Benefits

Annual Leave: 26 days plus bank holidays

Virtual GP Service

Pension Scheme

Company Sick Pay

25% Discount on Products

Qualifications

• Excellent customer service skills required.
• Good attention to detail and time management.

Responsibilities

• Process customer orders and ensure timely dispatch.
• Answer telephones and respond to emails.

Skills

Customer Service

Attention to Detail

Time Management

Teamwork

Adaptability

Job description

Do you want to work for the UK’s leading textile, recycling, and clothing collection company, that passionately cares about its colleagues, stakeholders, and the planet, while offering some amazing benefits such as a virtual GP service, fantastic pension scheme, and a starting holiday entitlement of 26 days plus bank holidays? Then read on!

Studio Music is part of the SP&S division of SATCoL. It provides sheet music to educational establishments, brass bands, music teachers, and musicians. As part of the Studio Music team, the role holder will ensure that customer orders are taken, processed, and dispatched in line with company expectations.

We are looking for someone with excellent customer service skills. This role involves a variety of duties, including answering telephones, responding to emails, taking and processing orders, printing and collating sheet music, along with the opportunity to attend trade shows on an ad hoc basis.

All key responsibilities and desirable skills can be found in the attached Job Description.

If you:

• Have a good attention to detail
• Are self-motivated
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything you do to maintain high standards
• Are adaptable and able to think on your feet
• Can forward plan with good time management
• Have a friendly personality and a ‘can do’ approach
• Can work as part of a team

THEN SALVATION ARMY TRADING COMPANY LTD (SATCoL) WANTS YOU!

We are an equal opportunities employer and welcome applications from all sectors. Please note that this advert may close earlier than the listed closing date in extreme circumstances.

Company Benefits:

• Annual Leave: Starting at 26 days plus bank holidays, with the option to buy an extra week.
• Virtual GP Service: Phone consultations available 24/7, video consultations from 8am to 10pm, 7 days a week.
• Pension Scheme: Defined Contribution Scheme with company contributions doubling your contributions up to 6%, plus Life Assurance of 3x your salary.
• Company Sick Pay: Paid from the end of your probation period, increasing during employment.
• Discounts: 25% discount on all full-priced products sold by SATCoL.
• Wellbeing Commitment: We prioritize our colleagues' wellbeing and are committed to supporting our teams.

Why join SATCoL?

• Be part of a growing company that helps fund The Salvation Army’s work with vulnerable people in the UK.
• Work for a company that cares for its colleagues, stakeholders, community, and environment, promoting reuse and recycling through charity shops, donation centers, and clothing banks.
• At the forefront of textile reuse and recycling, working with major retail and online brands, raising over £80 million in the past decade.
• Embrace a culture based on values of Compassion, Accountability, Respect, and Equality, with a clear mission to support The Salvation Army.
• Enjoy roles that offer independence, innovation, and opportunities for growth and development.
• Join a team that values inclusivity, collaboration, and mutual success.

Testimonials from colleagues:

• Shop Manager: "I get the opportunity to help people, whether it be a customer with getting a great priced quality second-hand item, helping our volunteers to get the best out of themselves, or helping The Salvation Army in crisis."
• Area Collections Manager: "Working for SATCoL offers a great work/life balance, a competitive salary, great benefits, a welcoming team, and the chance to make a real difference."
• Other colleagues: "Working at SATCoL is incredibly rewarding. The organization’s commitment to community impact and a supportive environment makes every day fulfilling."