Customer Services Assistant

TN United Kingdom; Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading global bank as a Customer Services Assistant in Leicester, where you'll provide exceptional service to clients in the Document Management team. This office-based role emphasizes collaboration, attention to detail, and problem-solving skills. You'll ensure timely processing of documents and contribute to a diverse and inclusive workplace.

Qualifications

• Strong attention to detail to ensure correct correspondence.
• Self-led enthusiasm to grow and succeed.

Responsibilities

• Provide high-level service to customers with minimal operational errors.
• Create workflow cases to resolve queries via client services.

Skills

Team Player

Attention to Detail

Problem Solving

Adaptability

Job description

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If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade Solutions' vision is to ‘connect the world through trade’ by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.

This is a fantastic opportunity to join the team as a Customer Services Assistant. The Document Management team plays a pivotal role in making Global Trade happen.

In this role, you will:

1. Provide a high level of service to customers, working quickly and smartly with customer and bank instructions, whilst minimizing operational errors, through pre-processing of documents and preparing outgoing letters and documents.
2. Remain diligent by having oversight of the work in progress, to ensure all instructions are processed on time.
3. Question and highlight work items that are stuck in the process and be curious to challenge the status quo.
4. Create workflow cases to resolve queries via our client services telephony team and respond to requests from the processing team, where queries are raised on the documents prepared.
5. Play your part in ensuring all our customers always receive a fantastic quality service.

To be successful in this role, you should meet the following requirements:

1. Be a good team player who is happy to collaborate and deliver on common goals, supporting each other to do their best.
2. Have strong attention to detail, ensuring all correspondence is sent correctly to the right customer.
3. Ask questions and embrace change. Enjoy problem solving and have the ability to think on your feet to find solutions.
4. Willingness to take ownership and follow set procedures and guidelines.
5. Self-led enthusiasm to grow, succeed, and learn. We are passionate about your future career.
6. Excellent attendance, punctuality, and reliability are essential skills for this role.

This is an entirely office-based role, based at our new Leicester office on Bede Island. You will have access to all the great facilities on site.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to excel. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk.