Customer Services Assistant

HSBC Global Services Limited; East Midlands, Leicester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading global bank as a Customer Services Assistant in Leicester. In this office-based role, you'll provide exceptional service, manage document processing, and collaborate with a dedicated team to enhance customer satisfaction. Embrace diversity and grow your career with HSBC.

Qualifications

• Strong attention to detail for correct correspondence.
• Ability to embrace change and solve problems.

Responsibilities

• Provide high-level service and minimize operational errors.
• Oversee work to ensure timely processing of instructions.
• Create workflow cases to resolve queries.

Skills

Team Player

Attention to Detail

Problem-Solving

Ownership

Enthusiasm

Job description

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Global Trade Solutions' vision is to ‘connect the world through trade’ by bringing the future of trade to our clients through Global Trade Solutions. As trade evolves, clients need us more than ever, and new models and capabilities are essential to stay competitive. We remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.

This is a fantastic opportunity to join the team as a Customer Services Assistant. The Document Management team plays a pivotal role in facilitating Global Trade.

In this role, you will:

1. Provide a high level of service to customers, working efficiently with customer and bank instructions, while minimizing operational errors, through pre-processing of documents and preparing outgoing letters and documents.
2. Maintain diligence by overseeing work in progress to ensure all instructions are processed on time.
3. Question and highlight work items that are delayed in the process and be curious to challenge the status quo.
4. Create workflow cases to resolve queries via our client services telephony team and respond to requests from the processing team, where queries are raised on the documents prepared.
5. Contribute to ensuring all our customers receive excellent quality service.

To be successful in this role, you should meet the following requirements:

• Be a good team player who is happy to collaborate and deliver on common goals, supporting each other to do their best.
• Have strong attention to detail to ensure all correspondence is sent correctly to the right customer.
• Ask questions and embrace change. Enjoy problem-solving and think on your feet to find solutions.
• Be willing to take ownership and follow set procedures and guidelines.
• Show self-led enthusiasm to grow, succeed, and learn. We are passionate about your future career.
• Exhibit excellent attendance, punctuality, and reliability.

This is an entirely office-based role at our new Leicester office on Bede Island, with access to all on-site facilities.

We value diverse perspectives and are committed to creating inclusive workplaces. HSBC is a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the minimum role criteria.

If you require accommodations or adjustments during the recruitment process, please contact our Recruitment Helpdesk:

Email: [Insert email]
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