Customer Services Assistant

Central England Coop; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join Central Co-op as a valued member of our passionate team, dedicated to excellent service. No prior experience is needed; just bring your enthusiasm and flexibility. Enjoy a variety of tasks in a fast-paced environment, with opportunities for training and development. Benefit from competitive salaries and perks like discounts and paid volunteering days.

Benefits

Up to 20% discount on products

Exclusive retail discounts

Option to buy extra annual leave

Recognition of achievements

Enhanced family-friendly policies

Profit sharing through Colleague Dividend

Paid volunteering days

Healthcare Cashplan

Company Pension scheme

Free life assurance

Training and development programs

Wellbeing resources

Qualifications

• No prior experience necessary; willingness to learn is essential.
• Pride in appearance and actions.

Responsibilities

• Support daily store operations including checkouts and housekeeping.
• Promote membership benefits to customers.
• Contribute to community spirit and customer engagement.

Skills

Flexibility

Customer Service

Teamwork

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts
• The shop floor
• Housekeeping
• Date code checking
• Temperature checks
• Administration
• In-store bakery

You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll work alongside a passionate in-store team committed to delivering exceptional service every day, ensuring we are there when our customers need us.

No prior experience is necessary; just show pride in your appearance and actions, be willing to learn, and have a desire to do your best. A warm and friendly character, you'll love talking and listening to our customers, actively contributing to the community spirit of the store, and becoming a valued member of the Society.

We can help you build skills that can take you wherever you want to go, supporting you in achieving your goals.

With training, coaching, and guidance, the opportunity to progress is in your hands.

What is in it for me?

Alongside our competitive salaries, our colleagues benefit from:

• Up to 20% discount on our products
• Access to exclusive retail discounts, savings on days out, and holiday discounts
• Option to buy up to an extra week of annual leave
• Recognition of achievements both personally and professionally
• Enhanced family-friendly policies
• Profit sharing through Colleague Dividend
• Paid volunteering days
• Charity support through Give as You Earn
• Healthcare Cashplan for healthcare expenses
• Company Pension scheme
• Free life assurance after qualifying period
• Training and development programs
• Wellbeing resources and financial wellbeing support

For more details, visit Rewards and benefits - Central Co-op.

Everyone is welcome here. We’re happy to make reasonable adjustments for all candidates. Please include any needs in your application, and we’ll support you through the process.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague, you’re a Member, owning a share of the business.

You can make a positive impact in your community, helping us create a sustainable Society and working with passionate people who’ll support your growth. Visit www.careers.coop to learn more about working with us.