Apprentice Customer Services Assistant

TN United Kingdom; Harlow; On-site; GBP 14,000 - 24,000; Full time

Job summary

An established industry player is seeking a motivated individual for a Customer Services Apprentice role. This position offers comprehensive support and training, leading to a nationally recognized qualification. As part of a friendly team, you'll engage with diverse customers, ensuring they receive excellent service while developing essential skills. With a focus on growth and development, this role is perfect for those looking to kickstart their careers in a supportive environment. Enjoy a healthy work-life balance and a range of benefits, including generous annual leave and learning opportunities.

Benefits

Healthy work-life balance

Wide range of learning and development opportunities

IT and home-working equipment supplied

26 days annual leave + bank holidays + option to buy extra

Generous pension scheme

Discounts and benefits through Essex Rewards

Health and wellbeing support platform

Up to 4 days volunteering leave per year

Complete a Level 2 Customer Service Practitioner Apprenticeship

Qualifications

• Good computer literacy and ability to learn in-house systems.
• Experience in a busy customer-facing environment is advantageous.

Responsibilities

• Provide high-quality customer service and support with ICT equipment.
• Handle telephone inquiries and guide customers in self-service use.

Skills

Customer Service

Computer Literacy

Communication Skills

Teamwork

Initiative

Education

No previous Level 2 or higher qualification in Customer Services

Tools

MS Office

Job description

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Client:

Essex County Council

Location:

Harlow, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

06f72195a705

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Fixed Term, Full Time

Salary: £14,567 per annum, rising to £23,557 on the second year

Location: Harlow

Closing Date: 22nd May 2025

About Us:

Are you ready to take the first step into a rewarding career in Customer Services? Would you like to work within a friendly and supportive team that values your growth and development? Our Library team at Harlow is recruiting for a confident, organized, and enthusiastic individual passionate about providing excellent customer service as a Customer Services Apprentice. With comprehensive support throughout the apprenticeship leading to a nationally recognized qualification, this could be the perfect opportunity to kickstart your career!

Please note: This role requires on-site work and includes some weekend working.

Estimated start date: End of July / Beginning of August 2025.

Benefits include:

• Healthy work-life balance
• Wide range of learning and development opportunities
• IT and home-working equipment supplied
• 26 days annual leave + bank holidays + option to buy extra
• Generous pension scheme
• Discounts and benefits through Essex Rewards
• Health and wellbeing support platform
• Up to 4 days volunteering leave per year
• Complete a Level 2 Customer Service Practitioner Apprenticeship

What our Apprentices say:

"My apprenticeship has been a valuable way to learn real-life skills in a work environment. No day is the same, and it's a great starting point for anyone unsure of their career path." "Getting paid while learning, making connections, and exploring different roles has been fantastic. It's an ideal way to start your career."

The Role:

As an Apprentice Customer Services Assistant, you will provide high-quality customer service, working with diverse customers, volunteers, stakeholders, and partners. Your responsibilities include welcoming customers, identifying their needs, and helping them make full use of library facilities. The role is primarily based in Harlow Library, with occasional travel to other libraries.

About You:

• Good computer literacy with MS Office and quick learner of in-house systems
• Ability to work accurately and handle sensitive information
• Confident communication tailored to the audience
• Ability to use initiative and work effectively in a team
• Awareness of library, registration, and coroners services
• Experience in a busy customer-facing environment is advantageous

Essential Requirements:

• Age 16+ at the start of the apprenticeship
• Right to work and study in England
• Resided in UK or EEA for three years prior
• No previous Level 2 or higher qualification in Customer Services
• Right to live, work, and study in the UK (not on student visas)

What Will You Be Doing?

• Understanding customer needs and delivering excellent service
• Supporting customers with ICT equipment and software
• Handling telephone inquiries and providing accurate information
• Guiding customers in self-service equipment use
• Adhering to health, safety, and safeguarding policies
• Managing stock, shelving, and administrative tasks
• Participating in promotional and marketing activities
• Contributing to statistical reports and administrative duties
• Acting as a keyholder for locking/unlocking

Why Essex?

Essex offers a dynamic environment with flexible working options, a focus on innovation, and opportunities for career development. Recognized as a Disability Confident Leader, Essex values diversity and inclusion, ensuring fair recruitment practices for disabled applicants, veterans, and care leavers. We uphold high standards of integrity and ethics.

How to Apply:

Start your journey with Essex Libraries by clicking the APPLY button now! For more information or queries, email: [emailprotected].

Note: A DBS check may be required, and you will need to register with the DBS update service. For details, visit https://www.gov.uk/dbs-update-service.

Essex County Council is committed to safeguarding children and vulnerable adults and encourages all applicants to share this commitment.

To stay updated on opportunities, join The Essex Talent Community.