Dispensary Assistant - Customer Service Apprentice

Getting In Limited; Bedford; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Apprentice to join their dynamic team. In this role, you will support various reception duties and administrative tasks while working towards a Level 2 Customer Practitioner qualification. This position offers an excellent opportunity to develop your skills in a healthcare setting, ensuring you gain valuable experience in patient interaction and medication management. If you're motivated and eager to learn, this apprenticeship could be the perfect stepping stone for your career in healthcare.

Qualifications

• Ability to effectively communicate with patients and team members.
• Strong time management skills to handle multiple tasks efficiently.

Responsibilities

• Process incoming and outgoing prescription requests accurately.
• Welcome patients and assist with their inquiries at the reception.
• Maintain organized records and assist with stock control.

Skills

Communication skills

Confidence

Good time management

Motivation

Education

Level 2 Customer Service Practitioner qualification

Job description

Subscribe to our newsletter below and never miss the latest updates or an exclusive offer.

Apply to: Dispensary Assistant - Customer Service Apprentice

Fill in the application form with your Name, Email, Telephone, Address, Cover Note, and Upload CV.

What do you want to search? Keyword, Apprenticeship Type, Location.

Dispensary Assistant - Customer Service Apprentice

Apply From: 11/05/2025

Learning Provider

Delivered by BEDFORD COLLEGE

Employer

SHARNBROOK SURGERY

Vacancy Description

As a Customer Service Apprentice at Sharnbrook Surgery, you will undertake a range of reception duties and administrative support tasks, including:

• Supporting the dispensary and medication collection
• Stock checks
• Booking appointments
• Processing prescriptions (electronic and hard copy)

You will also work towards achieving a Level 2 Customer Practitioner qualification.

Key Roles and Responsibilities

• Processing incoming and outgoing prescription requests
• Welcoming patients and visitors, directing requests appropriately
• Filing, storing records, and photocopying documents
• Contacting patients for prescription requests and medication collection
• Ensuring accurate data entry into healthcare records
• Answering and transferring phone calls
• Assisting with packing prescriptions
• Maintaining a clean and organized workspace
• Supporting stock control and administrative tasks
• Assisting with monthly claims to the Prescription Pricing Authority (PPA)

Key Details

Vacancy Title: Dispensary Assistant - Customer Service Apprentice

Employer Description: Sharnbrook Surgery offers services including Chronic Disease Management, Dressing Clinic, Family Planning, Hearing Aids, Maternity Care, Phlebotomy, Physiotherapy (Self-referral), Sexual Health, Smoking Cessation, and Weight Management.

Vacancy Location: Sharnbrook Surgery, Templars Way, MK44 1PZ

Wage Frequency: Custom

Number of Vacancies: 1

Vacancy Reference Number: 1000319722

Apply From: 11/05/2025

Closing Date for Applications: 23/05/2025 23:59:59

Possible Start Date: 01/07/2025

Training

Level 2 Customer Service Practitioner.

Learning Provider

BEDFORD COLLEGE

Skills Required

Communication skills, Confidence, Good time management, Motivation

Apply Now