Customer Services Assistant

SSP Food Travel Experts; Manchester; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Discounted meals

Employee discounts

Friends & family app

Training & development

Job summary

Rail Gourmet UK is seeking a Customer Service Assistant to join the TransPennine Express (TPE) team at Manchester Stores. You’ll support on-train catering operations, load and unload catering stock, and help assemble orders to meet daily service commitments.

The role offers 39 hours per week with shifts starting early and rotating across weekends. DBS check may be required, and Rail Gourmet provides training, development programs, and staff discounts as part of a supportive, equal-opportunity

Qualifications

• Must be 18 years or older due to certain responsibilities.
• Ability to operate platform trucks and handle stock with training provided.
• Compliance with health & safety and food hygiene regulations.

Responsibilities

• Operating platform trucks for train-side deliveries (full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

Skills

Customer service

Stock control

Order assembly

Health & Safety

Job description

Rail Gourmet UK is seeking a motivated individual to join our team as a Customer Service Assistant for TransPennine Express (TPE) at Manchester Stores.

Pay Rate: £13.65 per hour.

Hours: Full Time (39 hours). Shifts: Rotational shifts between 4:15am and 12am, including weekends.

Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry.

With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:

• Operating platform trucks for train-side deliveries (Full training provided).
• Loading/offloading catering equipment/stock from TPE trains.
• Order assembly and stock control.
• Comply with Health & Safety/Food Hygiene Regulations.

WHY JOIN AS A CUSTOMER SERVICE ASSISTANT?

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.

Feel like you could belong at Rail Gourmet?

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).