Customer Services Assistant

TN United Kingdom; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Rail Gourmet UK is looking for a motivated Customer Service Assistant at St Pancras Stores. This full-time role involves driving platform trucks for deliveries, loading catering equipment, and ensuring compliance with health and safety regulations. Join a leading provider in the railway catering industry and enjoy various employee discounts and growth opportunities.

Benefits

Employee Discounts

Up to 75% discount during work hours

Friends and Family App discounts

Learn while you Earn training

Internal Growth Opportunities

Health and Wellbeing Support

Financial Support

Holiday Allowance

Referral Rewards

Travel and Leisure Pass

Qualifications

• Must be 18 years or older for certain tasks.

Responsibilities

• Drive platform trucks for train-side deliveries.
• Load/offload catering equipment/stock from trains.
• Order assembly and stock control.

Job description

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Rail Gourmet

is seeking a motivated individual to join our team as a Customer Service Assistant at St Pancras Stores.

Join Rail Gourmet UK, the leading provider of catering and on-board services to the British Railway Industry. Operating from over 40 service centres nationwide and employing over 1000 people in the UK alone, our commitment is to deliver a service that is First Class – Consistently.

Position

Customer Service Assistant

Hours

Full Time (40 hours per week)

Shifts

Varied shifts between 5 AM and 11 PM

Responsibilities for Customer Service Assistant:

• Drive platform trucks for train-side deliveries (Full training provided)
• Load/offload catering equipment/stock from trains
• Order assembly and stock control
• Comply with Health & Safety/Food Hygiene Regulations

Requirements for Customer Service Assistant:

• Applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts due to some responsibilities within the role.

Why Join Us?

• Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Up to 75% discount during work hours on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships, and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones through our App.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Referral Rewards: Get rewarded with £400 for successful referrals.
• Holiday Allowance: 28 days holiday pro-rata, inclusive of Bank Holidays.
• Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.