Order Processor / Customer Services Assistant (P/T)

TN United Kingdom; Greater London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading equestrian clothing company is seeking a part-time Order Processor / Customer Services Assistant to join their friendly team in Buckinghamshire. The role involves processing sales orders, assisting with customer inquiries, and maintaining stockroom standards. The ideal candidate should have strong attention to detail, good communication skills, and relevant experience in equestrian disciplines.

Benefits

Company Pension

On-site Parking

Wellness Programmes

Discount on Products

Holiday Allowance (pro-rata)

Qualifications

• Computer literate with strong attention to detail.
• Experience in equestrian disciplines is essential.
• Ability to communicate confidently with colleagues and customers.

Responsibilities

• Processing picking, packing, and shipping orders.
• Answering telephone and email enquiries.
• Maintaining stockroom standards.

Skills

Attention to Detail

Communication

Team Player

IT Skills

Education

Experience in Equestrian Disciplines

Tools

CRM Software

Job description

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Order Processor / Customer Services Assistant (P/T), Buckinghamshire

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Client:

Equetech

Location:

Buckinghamshire, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

99c76f418413

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Website:

Closing Date for Applicants:
Friday 30th May 2025

Established in 1992, Equetech is a family run business and has been a leading premium equestrian clothing company in the UK for over three decades. Our brand is built on a foundation of high-quality materials, expert craftsmanship, and a commitment to providing equestrian enthusiasts with clothing that is both functional and stylish.

We have a current vacancy on a part time basis for someone to join our friendly team. We are looking for an enthusiastic individual to carry out the processing and dispatching of sales orders from our warehouse, as well as assisting with customer service enquiries for our family run equestrian business.

The successful candidate will be:

Computer literate with strong attention to detail. Work well on their own and as part of a team. Experience of equestrian disciplines is essential.

Have relevant experience which reflects the role.

Ability to communicate confidently with colleagues and customers on the phone and by email.

A team player.

Good IT skills and ability to learn new technology.

Previous use of CRM software would be advantageous but not essential.

Knowledge of equestrian disciplines is essential.

Day to Day Responsibilities

Processing picking, packing and shipping orders.

Answering telephone and email enquiries.

Unpacking deliveries. (this is a physical role)

Maintain stockroom standards in line with company expectations.

Regularly replenish stock to ensure that all lines are in their relevant bays

Regular stock counting.

Monitoring status of goods and informing customers of any delays.

Repackaging products.

Processing returns.

Full training will be provided, however experience of order processing in an office environment would be preferred.

Job Types: Part-Time (22 hours a week - 10:00 - 16:00 Monday-Thursday)

Company pension

On-site parking

Wellness programmes

Discount on products

Holiday allowance (pro-rata)

This is an office based post so candidates need to live locally to HP22 - just outside Aylesbury, and have your own transport.