Jewellery Client Services Assistant

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fine jewellery designer in London is seeking a Jewellery Client Services Assistant. This full-time role involves managing client orders, liaising with suppliers, and ensuring smooth operations. The ideal candidate will have jewellery expertise and strong organisational skills, contributing to a creative and supportive team environment.

Benefits

Private healthcare

Wellbeing support

Office snacks

Team socials

Birthday day off

Jewellery loyalty scheme

Qualifications

• Jewellery expertise essential.
• Proficient in Microsoft Office and Excel.
• Good analytical and organisational skills.

Responsibilities

• Main point of contact for client orders and repairs.
• Manage special orders and liaise with suppliers.
• Support merchandising and production teams.

Skills

Jewellery expertise

Analytical skills

Organisational skills

Attention to detail

Microsoft Office

Numerical skills

Tools

Excel

Delivery portals

Job description

Jewellery Client Services Assistant, London

Client: Inspiring Interns

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 4fe7626a7a7e

Job Views: 2

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Responsibilities:

• You will be the main point of contact between the Retail team and our suppliers regarding client orders (including bespoke), repairs, valuations, and price enquiries.
• End-to-end management of Client, Wholesale & Stock repairs.
• End-to-end management of Special Orders & Bespoke items.
• Liaising with suppliers and workshops to ensure the smooth running of repairs and client orders.
• Organising workshop dispatches and collections via couriers.
• Receiving and recording inbound parcels.
• Onboarding replenishment stock and wholesale stock alongside the Product Management Coordinator.
• Supporting the Merchandising, Production, and Operations teams to ensure accurate and timely Assay management.
• QC and onboarding of stock & repairs.
• Assisting the Production Coordinator & Designer with gemstone inventories and sourcing of stones.
• Performing ad-hoc administrative duties related to Client Services.
• Participating in projects to improve processes & procedures.

Skills + Attributes required:

• Jewellery expertise essential
• Proficient in Microsoft Office
• Experience with delivery portals such as DHL, FedEx, etc.
• Numerical and intermediate Excel skills
• Good analytical and organisational skills
• Able to multi-task and prioritise
• Accuracy and attention to detail
• Comfortable with stock and IT systems (full training provided)

Full-time role, Monday to Friday.

About the Client:

This British fine jewellery designer is renowned for striking colour combinations and the use of precious gemstones. With 38 years of success, their creativity, design eye, and attention to detail set them apart. Committed to craftsmanship and responsible sourcing, their exquisite jewellery complements a modern lifestyle and is cherished worldwide. Their collections are available in prestigious partners like Fortnum + Mason, The Watches of Switzerland Group, and online at www.kiki.co.uk and FarFetch.com. The brand values diversity, sustainability, and environmental care, being a proud member of the RJC.

To be successful, you will have:

• A can-do attitude
• A happy team player
• Personable and positive demeanor
• Willingness to learn and approachable
• Honesty, straightforwardness, and problem-solving skills
• A creative mindset
• A good sense of humour
• An insatiable desire to learn

What we offer:

• Private healthcare
• Wellbeing support via an EAP programme
• A selection of office snacks
• Team socials
• Birthday day off
• Jewellery loyalty scheme