Customer Services Assistant

TN United Kingdom; Bromley; On-site; Part time

Job summary

Join a leading company as a part-time Customer Service Assistant, providing essential administrative support to Forester Life Customers. Your role involves managing correspondence, processing payments, and liaising with customers. Ideal candidates will have previous office experience and strong organizational skills. Enjoy flexible morning hours and a supportive work environment.

Benefits

Contributory Pension scheme

Life cover

Qualifications

• Previous office experience required.
• Financial Services experience highly desirable.

Responsibilities

• Collation and dispatch of correspondence.
• Processing payment collection instructions.
• Liaising with customers for outstanding information.

Skills

Organisation

Attention to Detail

Enthusiasm

Adaptability

Job description

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As a part-time Customer Service Assistant in our Servicing Team you will be providing administrative support services for the Forester Life Customers and field force, from initial contact through to the end of the contract terms.

Your role will involve:

• Collation and dispatch of correspondence
• Open and distribute customer correspondence to Customer Services Administrators
• Processing payment collection instructions
• Liaising with customers and financial advisers for outstanding information or requirements
• Setting up new, amend and cancel direct debits
• Deal with batching cheque payments and reconciliation
• Processing payments to the customer
• Filing, scanning and destruction of paper records

What we require

• Previous office experience
• Financial Services experience highly desirable
• Good organisation skills
• Strong attention to detail
• Enthusiastic and adaptable

What we offer you

• £12.21 per hour
• Contributory Pension scheme
• Life cover

Working hours are 3 hours a day Monday to Friday. This role will be to cover mornings start time is flexible but likely to be 9.30/10.00am.