Jewellery Client Services Assistant

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading British fine jewellery designer is seeking a Client Services Assistant to support operations in their flagship London store. This full-time role involves managing client orders, liaising with suppliers, and ensuring smooth operational processes. Ideal candidates will possess strong organisational and analytical skills, along with a passion for luxury jewellery.

Qualifications

• Previous experience in a luxury jewellery environment required.
• Entry to mid-level role based on relevant experience.

Responsibilities

• Main point of contact for client orders, repairs, and valuations.
• Manage special orders and liaise with suppliers.
• Support production and operations team with stock management.

Skills

Microsoft Office

Analytical Skills

Organisational Skills

Attention to Detail

Tools

Excel

Delivery Portals

Job description

Jewellery Client Services Assistant, London

Client: Inspiring Search

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 16.05.2025

Expiry Date: 30.06.2025

Job Description

Do you have a passion for the Luxury Jewellery sector? Would you like to work for one of Britain's best known fine jewellery designers? This vacancy requires previous jewellery experience.

About the Role

The Client Services Assistant reports to the Operations Manager and plays an integral part in client services. This full-time role is based at our Flagship store in Central London.

This entry to mid-level position depends on relevant experience in a similar operational role within a luxury jewellery environment. It offers a fantastic opportunity to work with exquisite products within an established and growing brand.

Key Responsibilities

• Act as the main contact between the Retail team and suppliers regarding client orders, repairs, valuations, and price inquiries.
• Manage client, wholesale, and stock repairs from start to finish.
• Oversee special orders and bespoke items.
• Coordinate with suppliers and workshops for repairs and orders.
• Organise dispatches and collections via couriers.
• Receive and record inbound parcels.
• Assist with stock replenishment alongside the Product Management Coordinator.
• Support the Merchandising, Production, and Operations teams with assay management.
• QC and onboard stock and repairs.
• Help with gemstone inventories and sourcing of stones.
• Perform ad-hoc administrative duties related to Client Services.
• Participate in projects to improve processes and procedures.

Skills and Attributes

• Proficiency in Microsoft Office
• Experience with delivery portals like DHL, FedEx, etc.
• Intermediate Excel and numerical skills
• Strong analytical and organisational skills
• Ability to multitask and prioritise effectively
• Attention to detail and accuracy
• Comfortable with stock and IT systems (training provided)

This is a full-time role, Monday to Friday.

About the Client

This British fine jewellery designer is renowned for striking colour combinations and the use of precious gemstones. With 38 years of success, they are celebrated for their creativity, craftsmanship, and attention to detail. Their designs are globally loved, stocked in prestigious partners like Fortnum & Mason and The Watches of Switzerland Group, and available online worldwide.

The brand is committed to diversity, sustainability, and responsible sourcing, being a proud member of the RJC.

Candidate Profile

• Positive, can-do attitude
• Team player with a friendly demeanor
• Personable, approachable, and eager to learn
• Honest, solution-oriented, and creative problem-solver