Customer Services Assistant

Central England Coop; Stafford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a passionate and motivated team at a member-owned co-operative Society dedicated to providing exceptional service to customers and communities. In this dynamic role, you'll support various store operations while developing valuable skills. Enjoy a range of benefits, including discounts, training opportunities, and a supportive work environment. This is your chance to make a positive impact in your community while growing both personally and professionally. If you're flexible, friendly, and eager to learn, we want you on our team!

Benefits

Up to 20% discount on products

Access to retail discounts

Option to buy extra annual leave

Recognition of achievements

Enhanced family-friendly policies

Profit sharing through Colleague Dividend

Paid volunteering days

Healthcare Cashplan

Company pension scheme

Free life assurance

Qualifications

• No prior experience needed, just a willingness to learn and a friendly character.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Support daily store operations including checkouts and housekeeping.
• Promote membership benefits and assist customers.

Skills

Customer Service

Flexibility

Communication

Teamwork

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts
• The shop floor
• Housekeeping
• Date code checking
• Temperature checks
• Administration
• In-store bakery

You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll work alongside a passionate in-store team dedicated to delivering exceptional service every day, ensuring we are there when our customers need us.

No prior experience needed—just pride in your appearance and actions, willingness to learn, and a desire to do your best. A warm, friendly character who loves talking and listening to customers will thrive, actively contributing to the community spirit of the store and becoming a valued member of the Society.

We can help you develop skills that can take you wherever you want to go, supporting your personal and professional goals.

With training, coaching, and guidance, opportunities to progress are in your hands.

What is in it for me?

Alongside competitive salaries, our colleagues benefit from:

• Up to 20% discount on our products
• Access to hundreds of retail discounts, savings on days out, and holiday discounts
• Option to buy up to an extra week of annual leave
• Recognition of achievements both personally and professionally
• Enhanced family-friendly policies
• Profit sharing through Colleague Dividend
• Paid volunteering days
• Charity support via Give as You Earn
• Healthcare Cashplan for healthcare expenses
• Company pension scheme
• Free life assurance after qualifying period
• Wide range of training programs
• Wellbeing resources and initiatives
• Financial wellbeing tools through Wagestream

For more information, visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome here. We’re happy to make reasonable adjustments for all candidates. Please specify any needs in the application form, and we’ll support you through the process.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

As a member, you’ll own a share of the business and make a positive impact in your community, helping us create a sustainable Society alongside passionate colleagues. Visit www.careers.coop to learn more about working with us.