Customer Services Assistant

Central England Coop; Southampton, Lichfield, Oxford, Burton-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team at an established co-operative Society where your contributions matter. This role offers a unique opportunity to engage with customers, support daily store operations, and promote community spirit. With comprehensive training and development, you can grow your skills and career while enjoying fantastic colleague discounts and benefits. Embrace a flexible working environment that values your input and fosters a sense of belonging. Be part of a team that's dedicated to making a positive impact in the community while enjoying a supportive workplace culture.

Benefits

Colleague Discount

Retail Discounts

Holiday Buy

Colleague Recognition

Enhanced Family-Friendly Policies

Colleague Dividend

Paid Volunteering Days

Healthcare Cashplan

Company Pension

Life Assurance

Qualifications

• Willingness to learn and adapt to various tasks.
• Ability to engage with customers and promote membership.

Responsibilities

• Support daily store operations including checkouts and housekeeping.
• Promote membership benefits to customers.

Skills

Customer Service

Teamwork

Flexibility

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts
• The shop floor
• Housekeeping
• Date code checking
• Temperature checks
• Administration
• In-store bakery

You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store and becoming a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals.

With the training, coaching, and guidance offered, opportunity to progress is in your hands.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount - including up to 20% off on our products
• Retail discounts - access to exclusive retail savings, days out, and holiday discounts
• Holiday buy - purchase up to an extra week of annual leave
• Colleague recognition - celebrating achievements personally and professionally
• Enhanced family-friendly policies - supporting you during significant life events
• Colleague Dividend - sharing profits with eligible colleagues
• Paid volunteering days - three days per year, fully paid
• Give as you earn - support for charities you care about
• Healthcare Cashplan - assistance with healthcare expenses
• Company Pension - access to pension schemes and wellbeing info
• Life Assurance - free cover after qualifying period
• Personalized learning and development - access to training programs
• Wellbeing campaign - resources accessible and relevant to your role
• iTrent Financial Wellbeing (Wagestream) - flexible access to earned pay and financial tracking

For more reasons to join us, visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome. We’re happy to make reasonable adjustments for all candidates. Please include any needs in the application form, and we’ll support you through the process.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll make a positive impact in your community, joining us to create a sustainable Society, working alongside passionate people who’ll help you grow. To learn more, visit www.careers.coop