Customer Services Assistant

Essex County Council; Brentwood; On-site; GBP 26,000; Part time

Job summary

Essex County Council is seeking a part-time Customer Services Assistant for Brentwood Library. The role involves assisting customers, managing library services, and ensuring health and safety standards. Ideal candidates will have customer service experience and IT skills, and will work in a diverse and inclusive environment.

Qualifications

• A Driving Licence is required.
• Ability to learn IT skills.
• Experience in customer service is essential.

Responsibilities

• Helping people with IT skills.
• Delivering story and rhyme sessions for parents and toddlers.
• Managing stock circulation and library services.

Skills

Customer service experience

IT skills

Confidence in communication

Enthusiasm

Teamwork

Job description

Customer Services Assistant

Fixed Term, Part Time

£25,081 per annum

Location: Ashingdon

Working Style: Fixed-base worker

Closing Date: 29th May 2025

Join us in Libraries as we reimagine what our libraries can be and help our customers have the best experience possible.

We are recruiting Customer Services Assistants at Shenfield and Brentwood Libraries:

• Shenfield Library - Full Time - 37 hours/week
• Brentwood Library - Part Time - 18.5 hours/week - Fixed term
• Brentwood Library - Part Time - 18.5 hours/week - Fixed term for 6 months

All vacancies include Saturday work.

Libraries are evolving to meet customer demands, which vary by location. Your knowledge will be invaluable in supporting book circulation, signposting services, and improving customer experience. We want you to be proud of your role.

The Opportunity

Our Customer Service team is central to our success. You'll need confidence in assisting diverse customers with changing demands. We embrace an inclusive environment where your experience and perspectives are valued.

Key Responsibilities

• Helping people, with IT skills that can be self-taught or developed.
• Delivering story and rhyme sessions for parents and toddlers.
• Ensuring health & safety standards are met.
• Participating in promotional activities to generate income and share ideas.
• Assisting with library catalogues and full library services.
• Managing stock circulation, reservations, fines, and memberships.
• Using data insights to improve services.
• Helping with unlocking/locking up as a trusted keyholder in smaller libraries.

Experience and Qualifications

We welcome diverse experiences. Key basics include:

• A Driving Licence
• IT skills or ability to learn
• Customer service experience
• Confidence in communication and signposting
• Enthusiasm and teamwork

We are committed to a diverse team reflecting our community. All qualified applicants will be considered.

Applicants should be mobile within the operational area and have access to a vehicle, with expenses paid per Essex County Council policy.

Learn more about us at: Climate, Environment and Customer Services

Why Essex?

Essex offers a diverse landscape from Constable Country to seaside resorts, with major towns like Colchester, Basildon, Harlow, and Chelmsford. It’s an ideal place for your career. Read more about us.

We’re proud to be a Disability Confident Leader, committed to interviewing disabled applicants who meet minimum requirements, and to veterans and care leavers under our schemes.

Next Steps

If interested, please apply via the Working for Essex website.

Role may require a DBS check; if so, you’ll need to register with the DBS update service. For info, visit https://www.gov.uk/dbs-update-service

We are committed to safeguarding children and vulnerable adults.

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