Customer Services Assistant Apprentice

Getting In Limited; Harlow; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Services Assistant Apprentice to join their team. This role involves understanding customer needs and delivering exceptional service through effective communication and support. You will engage with customers, manage inquiries, and oversee the use of self-service equipment while ensuring compliance with health and safety standards. This apprenticeship offers a unique opportunity to develop essential skills in a supportive environment, contributing to the success of a vital community service. If you are passionate about helping others and eager to learn, this position could be your perfect starting point.

Qualifications

• Strong communication and IT skills are essential for this role.
• Attention to detail and customer care skills are highly valued.

Responsibilities

• Deliver excellent customer service and support using ICT equipment.
• Handle telephone enquiries and provide accurate information promptly.
• Manage stock circulation and contribute to promotional activities.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Number skills

Analytical skills

Logical thinking

Team working

Creativity

Initiative

Non-judgemental

Patience

Job description

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Apply to: Customer Services Assistant Apprentice

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What do you want to search? Keyword Apprenticeship Type Location

Customer Services Assistant Apprentice

Apply From: 13/01/2025

Learning Provider

Delivered by ESSEX COUNTY COUNCIL

Employer

Essex County Council

Vacancy Description

• Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
• Provide support and training to customers using information communications technology (ICT) equipment and software.
• Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
• Oversee and provide customers with guidance in the use of self-service equipment.
• Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
• Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
• Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
• Contribute to the compilation of statistical returns, and any other general administrative duties.
• Responsible for locking and unlocking, as necessary, acting as keyholder.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Key Details

Vacancy Title

Customer Services Assistant Apprentice

Employer Description

At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.

Vacancy Location

Central Library Cross Street CM20 1HA

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000295782

Key Dates

Apply From

13/01/2025

Closing Date For Applications

2025-01-26 23:59:59

Interview Begin From

Possible Start Date

2025-03-31 00:00:00

Learning Provider

ESSEX COUNTY COUNCIL

Contact Details

Entry to Work Vacancy Type:

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience.

Apply Now