Customer Service and Operations Assistant

One to One personnel Limited; Southend-on-Sea; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a Customer Service & Operations Assistant to enhance their team. This role involves managing customer orders, ensuring timely processing, and maintaining data accuracy. Ideal candidates will possess 2-3 years of experience in wholesale retail customer service, strong IT skills, and a proactive approach to problem-solving. With a vibrant work environment and opportunities for growth, this position is perfect for those looking to make a significant impact in a dynamic setting. Enjoy benefits like a generous holiday allowance and staff discounts while contributing to a leading brand's success.

Benefits

25 days holiday

60% staff discount across the brands

Staff sample sale

Staff Christmas gifts

Qualifications

• 2-3 years experience in wholesale retail customer service.
• Strong IT skills and ability to manage workload.

Responsibilities

• Track customer Purchase Orders and ensure timely processing.
• Communicate and resolve order queries with customers.
• Maintain accurate data in the ERP system.

Skills

Customer Service Experience

IT Skills (Outlook, Excel, Word, PowerPoint)

Time Management

Communication Skills

Attention to Detail

Self-motivated

Proactive Work Ethic

Willingness to Learn

Tools

ERP System

Job description

Customer Service & Operations Assistant -Wholesale Retail Sector

To be considered for this role you are required to have 2-3 years previous experience working in the wholesale retail customer service environment.

Up to £32,000 per annum (depending on qualifications and experience)

Watford

Full Time Office Based – Monday to Friday

One to One Personnel is proud to be working with our global brand client who is looking to hire a Customer Service & Operations Assistant to join their team at their head offices based in Watford.

Experience/Skills required

• Relevant Wholesale Retail industry experience – preferably 2-3 years
• Ideally have worked with known retailers, Next, Debenhams, JD Sports, etc
• Self-motivated, able to manage own workload and be a team player
• Highly competent IT skills - Outlook, Excel, Word, PowerPoint. Would be able to pick up using the company ERP system quickly
• Paying attention to detail while working in a fast-paced environment
• Strong time management and communication skills
• Strong proactive work ethic
• Self-starter and solution-oriented and able to manage own workload
• Willingness to learn

Roles and Responsibilities

• Follow up and track customer Purchase Orders (POs) and ensure timely processing
• Send POs to factories and sales order confirmations (SOCs) to customers
• Communicate and resolve any queries on orders with customers and factories
• Upload styles, sales orders (SOs), and POs in the ERP system and continue to maintain
• Perform housekeeping tasks in the ERP system to ensure accurate and up-to-date data
• Coordinate with logistics teams to ensure timely shipments and deliveries
• Monitor delivery schedules and update customers on any delays or issues
• Provide barcodes and packing and shipping instructions to factories
• Process stock into inventory, allocate orders, raise picking tickets and invoices
• Send weekly order books to the customers and chase them for booking
• Provide customers with requested data
• Process customer booking forms and communicate delivery schedule with warehouses
• Access and maintain customer data base and portals where appropriate
• Advise customers on order status, delivery delays, and any related issues
• Address queries from credit control and finance departments
• Ensure accurate and efficient reporting throughout each sales season
• Work with factories and shipping departments on salesman samples
• Support the Operations team and sales team with ad-hoc tasks related to sales and purchase orders
• Assist with any additional tasks related to customer order management, sales support, and internal operations

The scope of the roles and responsibilities may expand or be varied depending on the needs of the Company’s business to adapt to changing market conditions

Benefits

• 25 days holiday
• 60% staff discount across the brands
• Staff sample sale
• Staff Christmas gifts

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at 121 Personnel on 01702 464444 or forward your CV to [e-mail]