Retail Customer Service Assistant

TN United Kingdom; Dartford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in Dartford seeks a Retail Customer Service Assistant to enhance their customer engagement. In this role, you will be the face of the company, assisting customers with their needs in a busy showroom environment. You will leverage your strong sales and customer service skills to provide exceptional support, handling queries related to parts, machinery, and clothing. This position offers a dynamic work environment where your interpersonal skills will shine, and your contributions will drive sales success. If you thrive in a fast-paced setting and are motivated by targets, this opportunity is perfect for you.

Qualifications

• Retail experience preferred, ideally in hardware stores.
• Strong customer service and sales background required.

Responsibilities

• Assist with daily retail sales in the showroom.
• Deliver excellent customer service face-to-face and over the phone.

Skills

Customer Service

Sales Experience

Interpersonal Skills

Communication Skills

Numeracy Skills

Literacy Skills

Basic Computer Skills

Attention to Detail

Job description

Retail Customer Service Assistant, Dartford

We are working with a dealership specializing in agricultural, construction, and ground care machinery in Dartford.

Salary: Competitive

Working hours: 39 hours per week, basic hours are 8am to 5pm Monday to Thursday, 8am to 4pm Friday. Saturdays are on a rota (8am to 1pm). Overtime is paid at time and a half after 39 hours from Monday to Friday.

Candidate profile: Retail experience is preferred, ideally in hardware stores or with strong customer service/sales background. Responsibilities include selling parts, garden machinery, and clothing to customers.

Role Purpose:

Reporting to the Store Manager, you will assist with daily retail sales within the showroom, including parts, hardware, and clothing. Your goal is to deliver excellent customer service face-to-face and over the phone, handling queries related to products and services.

• Excellent interpersonal skills and ability to work with trade and general public customers
• Ability to work in a busy environment and handle pressure
• Strong communication skills (face-to-face, email, letter, fax)
• Experience in retail environment and showroom operations
• Basic computer skills, email, and internet familiarity
• Good numeracy and literacy skills
• Sales experience in retail
• Full driving license
• Smart and presentable appearance
• Motivated by sales and targets
• Attention to detail, accuracy in handling cash, cheques, and card payments
• Team player, capable of working independently or with others

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Job posted on 26/04/2025 by TN United Kingdom.