Customer Services Assistant

Medirest Signature; Brentwood; On-site; GBP 26,000; Part time

Job summary

A leading company in customer services is seeking part-time Customer Services Assistants for their libraries in Brentwood and Shenfield. This role focuses on enhancing customer experiences, managing stock, and providing assistance with IT. Ideal candidates will have customer service experience, teamwork skills, and a driving licence. Join us to help shape the future of our libraries!

Qualifications

• Possession of a Driving Licence.
• Ability to use IT systems or willingness to learn.
• Enthusiasm and ideas.

Responsibilities

• Helping customers with IT skills and self-service equipment.
• Delivering engaging story sessions for parents and toddlers.
• Managing stock circulation and handling reservations.

Skills

Customer service experience

IT skills

Teamwork skills

Confidence in communicating

Job description

Customer Services Assistant

Fixed Term, Part Time

£25,081 per annum

Location: Ashingdon

Working Style: Fixed-base worker

Closing Date: 29th May 2025

Come and join us in Libraries where we're reimagining what our libraries can be and helping our customers have the best experience possible.

We are recruiting Customer Services Assistants at Shenfield and Brentwood Libraries. Vacancies include:

• Shenfield Library - Full Time - 37 hours/week
• Brentwood Library - Part Time - 18.5 hours/week - Fixed term
• Brentwood Library - Part Time - 18.5 hours/week - Fixed term for 6 months

All roles include Saturday work.

Libraries are evolving to meet customer demands, which vary by location. Your knowledge will be invaluable in supporting book circulation, signposting services, and enhancing customer experience. We want you to take pride in your role.

The Opportunity

Our Customer Service team is central to our success—serving as the face of our libraries and driving our mission. We seek confident individuals who can assist a diverse customer base with changing needs. We foster an inclusive environment where your experience, age, and perspectives are valued.

Key Responsibilities

• Helping people, especially with IT skills—self-taught or not. Using self-service equipment and showing patience and empathy.
• Delivering engaging story and rhyme sessions for parents and toddlers.
• Ensuring health and safety standards are met, identifying and resolving issues.
• Participating in promotional activities, generating income, and sharing ideas for wider rollouts.
• Assisting customers with the library catalogue and promoting full library services.
• Managing stock circulation—sorting, shelving, tidying, handling reservations, fines, and memberships.
• Using data to improve services, focusing on customer and staff needs.
• Helping out with unlocking/locking up and acting as a trusted keyholder in smaller libraries.

Experience and Qualifications

We welcome diverse experiences and qualifications, focusing on core skills such as:

• Possession of a Driving Licence
• Ability to use IT systems or willingness to learn
• Customer service experience
• Confidence in communicating and signposting to services
• Enthusiasm and ideas
• Teamwork skills

We are committed to reflecting the community we serve. All qualified applicants will be considered.

Due to the need to be mobile across operational areas, a driving licence and access to a vehicle are required. Expenses are reimbursed per Essex County Council policy.

To learn more about us, visit: Climate, Environment and Customer Services

Why Essex?

Essex County Council offers diverse locations across 1,300 square miles—from Constable Country to the Thames Estuary, and from seaside resorts to historic towns. We provide excellent career opportunities. Read more about us.

We are proud to be a Disability Confident Leader, committed to interviewing disabled applicants who meet minimum job requirements and providing reasonable adjustments. We also prioritize veterans and care leavers.

Next Steps

If interested, please apply via the Working for Essex website. Role may require a DBS check; registration with the DBS update service is necessary. For info, visit https://www.gov.uk/dbs-update-service

We are committed to safeguarding children and vulnerable adults. All employees and volunteers share this commitment.

Stay updated on opportunities and news by joining The Essex Talent Community. For queries, contact [e-mail]. Follow us on Facebook, Twitter, Instagram, and LinkedIn. More details on our careers page.

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