Customer Support & Logistics Apprentice

THE FAMILY CHEMIST LTD; Barton-in-Fabis; On-site; GBP 12,000 - 16,000; Full time

Job summary

The Family Chemist Ltd is offering an Apprentice Customer Service Specialist (Level 3) role based in Nottingham. You will gain hands-on experience in warehouse operations, stock management, and order fulfillment while training through a Level 3 apprenticeship with Derby Business College Limited.

During a 1 year 6 month program, you will build customer care, IT, analytical, and data-analysis skills, with Monday to Friday 9:00am–5:00pm working hours.

Qualifications

• GCSE English (4+) or equivalent preferred.
• Strong communication and IT skills required.
• Excellent attention to detail and organisational ability.

Responsibilities

• Provide exemplary customer support and act as escalation point for complex requests.
• Share knowledge and support the wider team to drive continuous improvement.
• Analyze customer data to inform service enhancements using IT systems.

Skills

Communication

IT skills

Attention to detail

Organisation

Customer care

Problem solving

Presentation

Administrative

Numbers

Analytical

Logical

Teamwork

Creative

Initiative

Non-judgemental

Patience

Physical fitness

Education

GCSE English (4+)

Job description

The Family Chemist Ltd is offering an Apprentice Customer Service Specialist (Level 3) role based in Nottingham. You will gain hands-on experience in warehouse operations, stock management, and order fulfillment while training through a Level 3 apprenticeship with Derby Business College Limited.

During a 1 year 6 month program, you will build customer care, IT, analytical, and data-analysis skills, with Monday to Friday 9:00am–5:00pm working hours.