Level 2 Customer Service Practitioner Apprenticeship

MEDIHEALTHCARE LIMITED T/A PEARTREE PHARMACY; East Midlands; On-site; GBP 11,000 - 14,000; Full time

Job summary

Pear Tree Pharmacy in Derby is offering a Level 2 Customer Service Practitioner apprenticeship within a busy community pharmacy. You will greet customers, assist with prescriptions, handle payments, and help maintain stock while learning through hands-on training and JUNIPER TRAINING LIMITED.

The role emphasizes friendly, professional service, confidentiality and teamwork, with potential for permanent position after the apprenticeship.

Qualifications

• Essential - GCSE - English and Maths or Level 2 FS - A*-C/9-4 or Level 2 FS

Responsibilities

• Welcome customers and patients and provide friendly, professional customer service
• Serve customers at the pharmacy counter and respond to routine enquiries appropriately
• Support prescription collection and help direct patients to the pharmacist when advice is required
• Process till transactions and handle payments accurately
• Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
• Support the team with general administrative and day-to-day pharmacy duties
• Maintain patient confidentiality and follow pharmacy procedures at all times
• Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Team working

Professional attitude

Reliable and punctual

Education

GCSE English and Maths

Job description

Introduction

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community are recruiting for a Level 2 Customer Service Apprentice. They focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

About the Employer

Pear Tree Pharmacy is a busy community pharmacy in Derby providing NHS and private pharmacy services to the local community. We focus on friendly, professional customer service and support patients with prescriptions, healthcare advice and a growing range of pharmacy services.

What You'll Do

• Welcome customers and patients and provide friendly, professional customer service
• Serve customers at the pharmacy counter and respond to routine enquiries appropriately
• Support prescription collection and help direct patients to the pharmacist when advice is required
• Process till transactions and handle payments accurately
• Help maintain stock levels, receive deliveries, replenish shelves and keep displays tidy
• Support the team with general administrative and day-to-day pharmacy duties
• Maintain patient confidentiality and follow pharmacy procedures at all times
• Complete the Level 2 Customer Service Practitioner apprenticeship alongside practical workplace training

Training Outcome

There may be an opportunity for a permanent position for the right candidate with further training and development within community pharmacy.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Professional attitude
• Reliable and punctual

Qualifications

• Essential - GCSE - English and Maths or Level 2 FS - A*-C/9-4 or Level 2 FS

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: On rota basis between 8.00am and 6.30pm, Monday to Friday. Occasional Saturday mornings, 9.00am - 12 noon. Two apprenticeship positions (one has already been filled). Apprentices will normally alternate morning and afternoon shifts, on a rotating weekly basis.

Expected Duration: 1 Year

Training Provider: JUNIPER TRAINING LIMITED