Customer Services Agent

TN United Kingdom; Spennymoor; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Services Agent to join their dynamic team. This role focuses on delivering exceptional customer service and support within the Building Products division, engaging directly with customers to build strong relationships. You will handle inquiries, process orders, and ensure smooth communication throughout the delivery process. With a commitment to excellence and innovation, this company offers a supportive environment where your contributions will make a positive impact. If you're passionate about customer service and eager to grow your career, this opportunity is perfect for you.

Benefits

Company Pension Scheme

25 days annual leave plus bank holidays

Share Saver Scheme

Company Life Assurance Scheme

Employee discounts via benefits platform

Opportunities for learning and career progression

Qualifications

• Ability to build rapport quickly and effectively.
• Experience in customer service or building products industry is beneficial.

Responsibilities

• Handle inbound customer inquiries and process orders through the Ecommerce website.
• Coordinate delivery with customers and ensure high customer service standards.

Skills

Customer Relationship Management

Communication Skills

Order Processing

Technical Support

Job description

Social network you want to login/join with:

About Breedon Group:

Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Based at our Durham Gate offices, we’re recruiting for a Customer Services Agent to join our Northern team, which covers the whole of the UK, supplying a diverse customer base. Working for the largest independent construction materials business in the UK and Ireland, you will have the opportunity to engage with your customers directly, building strong relationships without excessive red tape.

Key Responsibilities

As a Customer Services Agent, you will be a key member of our Commercial team, focused on providing excellent customer service and support to our Building Products division. Your responsibilities include handling inbound customer inquiries, pricing, chasing, and winning orders. You will process incoming orders through our new Ecommerce website, respond to customer inquiries, and track orders, ensuring smooth communication with stakeholders until delivery.

You’ll be responsible for delivering an excellent customer experience—from accurate pricing and technical support to ensure the correct product is supplied, to order processing, distribution, and after-sales care. You will coordinate delivery with customers, operations, and transport teams via phone and email, ensuring our market-leading self-binding gravels and decorative aggregates are delivered efficiently. Your goal is to uphold high customer service standards, deliver on promises, and optimize commercial performance.

Skills, Knowledge, and Expertise

• The ability to build rapport quickly and effectively.

Experience or knowledge of the building products industry is beneficial but not essential. At Breedon, we pride ourselves on delivering outstanding customer service—understanding customer needs, responding promptly, and making a positive difference. If you enjoy building relationships and have a good sense of humor, you’ll be a great fit.

• A tailored, competitive salary
• Company Pension Scheme
• 25 days annual leave plus bank holidays
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to employee discounts via our benefits platform
• Opportunities for learning and career progression

Diversity Statement: At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equal opportunity for all and encourage applications from diverse candidates.

Join Us: If you seek a role that challenges you, offers growth, and contributes to building better futures, we’d love to hear from you. This is an opportunity to advance your career within a supportive, dynamic environment at Breedon Group.

Application Process: Ready to make a difference? Submit your CV and cover letter. We look forward to considering your application and welcoming you to our team.

Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.