Customer Services Advisor – Onsite Training & Growth

Arvato Limited; Datchet; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Life insurance

Company pension

Staff discounts

Employee assistance

Shuttle bus

Awards program

On-site gym

Breakfast Club

Job summary

Arvato Limited in Datchet is seeking committed individuals to deliver exceptional customer experiences in the automotive sector. You’ll join a team that values dedication, adaptability, and clear communication, supporting customers throughout their journey with accurate transactions and proactive service.

The role includes comprehensive on-site training from 23 November 2026 to 12 February 2027, with a permanent contract and hybrid work options after sign-off.

Qualifications

• Full training will be provided to support success in the role.
• Strong communication skills and ability to work in a high-volume environment.
• Willingness to learn multiple systems and digital tools.
• Exposure to regulated settings is helpful but not required.

Responsibilities

• Collaborate with your team to deliver an outstanding customer experience, ensuring transactions and administration are handled accurately and efficiently the first time.
• Use your product and service knowledge to support and guide customers, acting as a trusted ambassador who listens and understands their needs.
• Respond to customer queries around financial settlements and contract changes, offering clear guidance within a regulated framework and fostering positive, respectful relationships.
• Support customers through their full journey when managing changes to financial agreements, working collaboratively with colleagues and stakeholders to reach timely resolutions.
• Approach sensitive customer situations with empathy, integrity, and clarity, taking full ownership of their experience from start to finish.
• Use a solution-focused mindset to resolve customer concerns, drawing on your dispute and objection-handling skills to explore options and achieve fair outcomes.
• Be a consistent and approachable point of contact, taking accountability for queries and ensuring customers feel informed and supported throughout.
• Work closely with colleagues across different teams to make sure customer needs are met effectively and with care.
• Build meaningful trust with customers by being open, respectful, and reliable in all interactions.
• Follow through on commitments made, ensuring customers receive the support and information they were promised.
• Deliver inclusive, high-quality service to every customer, including those who may be in vulnerable circumstances or facing financial difficulty, in line with regulatory and company guidelines.
• Follow all internal processes carefully, ensuring administrative tasks are completed accurately, professionally, and with care.

Job description

Arvato Limited in Datchet is seeking committed individuals to deliver exceptional customer experiences in the automotive sector. You’ll join a team that values dedication, adaptability, and clear communication, supporting customers throughout their journey with accurate transactions and proactive service.

The role includes comprehensive on-site training from 23 November 2026 to 12 February 2027, with a permanent contract and hybrid work options after sign-off.