Customer Services Advisor - Hybrid Role with Great Benefits

Buuk Infrastructure Limited; Cardiff; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Shift allowance

Pay review annually

Pension contributions 10%

33 days holiday + 2 extra weeks

Maternity/paternity/adoption pay

Job summary

BUUK Infrastructure is hiring a Customer Services Advisor to deliver high-quality service across multiple utilities. The role is based in Cardiff and requires taking part in a 4-week training program from 30 November 2026, with a shift pattern that supports 8am–8pm weekdays and related weekend cover.

You will respond to inquiries, process orders, take payments, handle complaints and support sales opportunities. The role emphasizes customer loyalty, accuracy, and professional, friendly service.

Qualifications

• Excellent communication skills with customers across channels.
• High level of accuracy in processing customer information, orders and payments.
• Able to multitask and meet targets in a busy contact centre.
• Well-developed organisational skills and a proactive attitude.

Responsibilities

• Answer customer queries across multiple channels within set timescales and quality measures.
• Represent the company positively with helpful conversations.
• Strive for first contact resolution and low customer effort.
• Assist inbound sales enquiries and new signups for retail brands.
• Encourage customer participation in satisfaction surveys.
• Update customer records accurately and timely.

Skills

Excellent communication

Attention to detail

Multitasking

Organisational skills

Positive and proactive attitude

Team player

Customer service focus

Education

GCSE Maths & English or equivalent

Tools

Microsoft Office

Job description

BUUK Infrastructure is hiring a Customer Services Advisor to deliver high-quality service across multiple utilities. The role is based in Cardiff and requires taking part in a 4-week training program from 30 November 2026, with a shift pattern that supports 8am–8pm weekdays and related weekend cover.

You will respond to inquiries, process orders, take payments, handle complaints and support sales opportunities. The role emphasizes customer loyalty, accuracy, and professional, friendly service.