Debt Collections & Customer Care Advisor (Hybrid)

Buuk Infrastructure Limited; Cardiff; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension 10%

33 days holiday

Hybrid work

Referral bonus

Job summary

BUUK Infrastructure is seeking a Collections Customer Service Advisor to help earn customer loyalty and drive business growth by providing consistently excellent service. You will handle inbound and outbound calls, support customers through the debt process, set up payment plans, and work in a hybrid, UK-based role with a two-week training starting 30 November 2026.

The role includes 33 days holiday (bank holidays included), pension contributions up to 10%, and a £1,000 referral bonus.

Qualifications

• GCSE Maths and English or equivalent.
• Experience of working with customers or the public.
• Ability to deliver high quality customer support.
• Passion to help others and resolve issues.

Responsibilities

• Handle inbound/outbound calls and written inquiries.
• Provide debt support and set up payment plans.
• Aim for first contact resolution and high service levels.
• Identify vulnerable customers and offer appropriate support.

Skills

Customer service

Communication skills

Listening skills

Problem solving

Education

GCSE Maths and English or equivalent

Tools

Microsoft Office

CRM systems

Job description

BUUK Infrastructure is seeking a Collections Customer Service Advisor to help earn customer loyalty and drive business growth by providing consistently excellent service. You will handle inbound and outbound calls, support customers through the debt process, set up payment plans, and work in a hybrid, UK-based role with a two-week training starting 30 November 2026.

The role includes 33 days holiday (bank holidays included), pension contributions up to 10%, and a £1,000 referral bonus.