Customer Services Advisor

Bromford Housing Group; Wolverhampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading housing association as a Customer Services Advisor, where you'll provide exceptional support to customers. This role involves handling inquiries, resolving issues, and ensuring a positive experience. Enjoy a competitive salary, comprehensive training, and opportunities for career progression in a supportive environment.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Comprehensive training and development programmes

Performance-based bonuses and incentives

Flexible working arrangements

Qualifications

• Previous contact centre experience beneficial but not essential.
• Strong IT skills and a good eye for detail.

Responsibilities

• Handle a variety of customer inquiries via phone and digital channels.
• Provide solutions and support to customers.
• Collaborate with other departments to resolve issues.

Skills

Customer Experience

Problem Solving

Communication

Empathy

Resilience

Tools

IT Skills

Job description

Do you have a passion for helping people and a talent for turning problems into solutions?Are you driven to deliver outstanding customer experiences? Are you ready to grow your career in a fast-paced customer-first environment?If you thrive in a supportive contact centre where every conversation is a chance to make someone's day better, thenyou belong at Bromford!

As a Customer Services Advisor, you'll be the friendly voice and trusted support our customers rely on. Bring your energy, empathy, resilience and excellence to every interaction - and help us build stronger communities, one conversation at a time.

Why Bromford?

• Competitive salary and benefits package
• Opportunities for career progression within the contact centre
• Comprehensive training and development programmes
• Performance-based bonuses and incentives
• Flexible working arrangements and work-life balance
• Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders.

About the Role:We are on the lookout for new Customer Services Advisors to join our contact team. You will handle a wide variety of calls and digital contacts, from emergency problems in the home to repairs andquestions on benefits or rent. You’ll manage a heavy volume of calls involving some difficult conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help further.

What We’re Looking For:

• A natural helper who can independently think around a problem or work collaboratively with other departments
• Someone who delivers the best customer experience possible
• Friendly and approachable, yet confident in making decisions and taking action to improve our customers' lives
• Resilient and adaptable in a fast-paced, ever-changing environment.

Key Responsibilities:

• Handle a variety of customer inquiries via phone and digital channels
• Provide solutions and support to customers, ensuring a positive experience
• Collaborate with other departments to resolve issues
• Maintain accurate records and follow up on customer interactions.

Requirements:

• Previous contact centre experience with a customer-centric approach is beneficial, but not essential
• A can-do attitude and a real desire to help our customers
• Strong IT skills and a good eye for detail
• Ability to work in a fast-paced, ever-changing environment
• A desire to develop a long-term career in customer service within our contact centre.

Join Us:These roles are permanent and full-time. You’ll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.

Apply Now: Ready to take the next step in your career? Join our team and help us provide exceptional service to our customers. Apply today!

Closing date for applications isMonday 26 May 2025. Interviews will be taking place between27 May to 13 Juneat our Wolverhampton office. An early application is encouraged as the advert may close before the deadline if we receive sufficient interest.

About us

We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.

We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.

We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.

Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.

Great Place To Work Certified
Bromford have once again been certified as a Great Place To Work (Nov 24 – Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK’s Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.