Customer Services Advisor

Pertemps; Kingswinford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Kingswinford is seeking a Customer Services Advisor to join their team. The role involves managing customer orders, ensuring effective communication, and providing exceptional service. Candidates should possess strong communication and organizational skills, with previous customer service experience preferred. The company offers a competitive remuneration package and a supportive work environment.

Benefits

Competitive remuneration package

Friendly family environment

Full training and support on all products

Qualifications

• Previous experience in a customer service environment is essential.
• Strong communication skills with customers and internal teams.

Responsibilities

• Ensure all orders are entered into the CRM and confirmations sent to clients.
• Respond promptly to customer needs and manage communications effectively.
• Liaise with other departments for stock allocation and order confirmations.

Skills

Communication

Planning

Organizational abilities

Time management

Flexibility

Multitasking

Job description

Customer Services Advisor

We are recruiting a Customer Services Advisor for a successful company based in Kingswinford.

Responsibilities include:

1. Ensuring all orders are entered into the CRM and confirmations sent to clients within 3 working days.
2. Answering customer calls promptly, understanding their requirements, and fulfilling actions effectively.
3. Responding quickly and professionally to customer needs, taking ownership of issues until resolved.
4. Maintaining good customer relations by providing a professional, efficient, and helpful service.
5. Managing customer communication regarding order receipt, machine availability, delivery lead times, and dispatch confirmations.
6. Liaising with other departments for forecasting, stock allocation, and order confirmations.
7. Building relationships with key customers and understanding external relationships to advise on pricing and contracts.
8. Assisting with invoice queries and warranty returns, including documentation and credit requests.

Candidate Skills:

• Excellent communication skills with customers and internal teams
• Strong planning and organizational abilities
• Effective time management
• Ability to work as part of a fast, responsive team
• Flexibility and multitasking skills
• Previous experience in a customer service environment

In return, the company offers a competitive remuneration package, a friendly family environment, and full training and support on all products.