Customer Services Advisor

TN United Kingdom; Worcester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading retailer in motoring and cycling products as a customer-focused individual. You will fit car parts and repair cycles while providing excellent service. Training is provided to support your career development in a dynamic environment with various benefits.

Benefits

25% off most products

Up to 50% discounts on garage bills

Life Assurance

Uniform

Employee assistance programme

Health Cash Plan

Qualifications

• Experience in delivering excellent customer service, ideally in retail sales.
• Knowledge and skills in car parts fitting and cycle repair.

Responsibilities

• Fitting car parts and cycle repair in-store and in the car park.
• Delivering market-leading standards of service.

Skills

Customer Service

Problem Solving

Sales

Tools

Car Parts Fitting

Cycle Repair

Job description

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Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience in fitting car parts and cycle repair, even as a hobby. We provide training to help you develop the necessary skills—after all, delivering market-leading standards of service is our goal.

You’ll work on customers’ vehicles in our car park and on bikes in-store, helping us impress every customer. This role involves a variety of fitting services, including car parts fitting, technology fitting, cycle building, and servicing. We will support your development of practical problem-solving skills and your ability to work efficiently. Prior retail experience is preferred, but if you can demonstrate experience in a customer-focused sales environment, we can help you build on that.

We invest heavily in training to support your career development. No matter your career aspirations or progression pace, we are here to help you achieve your ambitions, whether within Retail or elsewhere in the Group.

We recognize that everyone has different priorities at various life stages. Therefore, we offer a wide range of rewards and benefits, including:

• 25% off most products in Halfords Retail stores and online
• Up to 50% discounts on garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, holidays, insurance, dining, and more
• Employee assistance programme offering confidential support 24/7
• Trade Price Bike Scheme—buy one bike per year at significant discounts
• Option to join our Sharesave scheme—save to buy shares at a 20% discount
• Wagestream—a financial planning app giving early access to earnings and savings options
• Health Cash Plan—reimbursements for healthcare costs and access to wellness services

To succeed in this role, you will need:

• Experience in delivering excellent customer service, ideally in retail sales
• A proactive approach to understanding and meeting customer needs
• Availability to work on a rota, including weekends

Ideally, you will also have:

• Knowledge and skills in car parts fitting and cycle repair
• Experience working towards and achieving sales targets

We are in an exciting growth phase, focusing on motoring services and electric mobility. As the UK’s leading retailer of motoring and cycling products and services, and the largest vehicle service, maintenance, and repair business, we invite you to join us and be part of our success story in helping the nation stay safely on the move.

If you're unsure whether you meet all the criteria, we encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace. We are an equal opportunities employer and welcome applications from all backgrounds, embracing diversity within our One Halfords Family.