Customer Services Advisor - 12m FTC

RSA; Gloucester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking insurance provider as a Customer Service Advisor, where your role will be pivotal in delivering exceptional underwriting service solutions. This position offers a unique opportunity to work in a dynamic environment, supporting underwriters across various products while ensuring a seamless experience for brokers and customers. With a commitment to employee development and a comprehensive benefits package, you will thrive in a culture that values individuality and inclusivity. If you're passionate about customer service and eager to grow your career in the insurance industry, this role is perfect for you.

Benefits

Pension contributions up to 11%

Comprehensive benefits package

Development opportunities

Hybrid working environment

Qualifications

• Previous customer service experience preferred.
• Open to recent school or college leavers.

Responsibilities

• Provide underwriting service solutions for Commercial Lines products.
• Maintain high standards of pre- and post-fulfilment activities.

Skills

Customer Service Skills

Effective Communication

Education

High School Diploma

College Degree

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues with support and opportunities to grow together, shape the future, and succeed as a team. We are undergoing a transformation journey, aiming to improve our services and deliver better products to brokers and customers. As a proud member of the Intact family, we have a presence in North America, the UK, and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, exemplified by our recent acquisition of NIG and Farmweb. This enables us to scale by leveraging our combined financial strength and ensure our people benefit from our joint capabilities.

We are currently recruiting 3 Customer Service Advisors to join our established and experienced Underwriting team at RSA on a hybrid basis. These roles are initially offered as 12-month Fixed Term Contracts.

Your Role

Your role involves providing underwriting service solutions for all Commercial Lines products across renewal, new business, and mid-term adjustment customer journeys. You will be responsible for maintaining high standards of pre- and post-fulfilment activities, delivering efficient solutions to enable underwriters to focus on risk assessment and underwriting decisions.

Working across multiple products and customer segments, you will have opportunities to work on fast-track processes for SME customers and bespoke solutions for high-value clients. You will manage expectations of underwriters and brokers, making it easy for customers to do business with us. You will thrive in a fast-paced, performance-driven environment, interacting via telephone and email with underwriters and brokers.

Our underwriters rely on you to ensure the Commercial Lines P&L provides excellent service to our customers every time.

About You

To succeed in this role, previous customer service experience is preferred, but we are also open to recent school or college leavers interested in developing a career with a major insurance provider with over 360 years of experience. An interest in agricultural business would be beneficial but is not essential. The key qualities are excellent customer service skills and effective communication, both verbal and written.

What We Offer You

At RSA, we prioritize our people. We have adopted hybrid working as standard to promote better work/life balance, complemented by a comprehensive benefits package, including pension contributions of up to 11%. We offer numerous development opportunities within a diverse, passionate community of industry experts. You will be empowered to be your best self, make a meaningful impact, and grow with us. Our employee promise encourages you to shape the future, succeed as a team, and develop your career with RSA.

About Us

We celebrate individuality and foster a culture where our people feel respected and valued. We are committed to accessibility and inclusive environments, allowing everyone to give their best. We understand the importance of home life and are open to reduced hours or job sharing arrangements.

If you believe you would be a great fit but do not meet all the role requirements, please contact us. We are happy to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we ensure a fair process where a proportionate number of disabled applicants meeting the minimum criteria are offered interviews. If you wish to be considered under this scheme, please answer 'yes' to the relevant question in RSA's application form.

Please inform us of any adjustments needed in the application process to support you. Contact our recruitment team so we can assist you throughout your application.