Customer Services Advisor

Successfactors; Liverpool City Region; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

ABF is hiring a Customer Service Advisor to join the Customer Services team. You will handle day-to-day transactional activities across multiple business units and work a rotating 5 out of 7 weekend schedule.

The role begins with a 12-week training period in the office, then an average of 2 office days per week, depending on business needs. You will analyse orders, resolve queries, and maintain strong stakeholder relationships while delivering professional service across a busy, year-round

Qualifications

• Excellent computer skills; proficient in Word, Excel and Outlook.
• Strong analytical and problem-solving capability.
• High levels of written and verbal communication skills.
• Well organized with the ability to multitask.

Responsibilities

• Analyse data, identify issues and take action to fulfil customer orders.
• Be proactive in resolution of queries.
• Analyse trends and recommend long-term solutions.
• React and reprioritise tasks as circumstances change.
• Manage complex processes to meet crucial deadlines.
• Develop and maintain relationships with key stakeholders.
• Deliver professional and exceptional levels of customer service.
• Adhere to process guidelines and maintain accurate administration.

Skills

Data analysis

Analytical thinking

Problem solving

Communication skills

Multitasking

Teamwork

Tools

Word

Excel

Outlook

Job description

Requisition ID4249-Posted25/09/2026- Region (1) - Job Category (2) -Permanent-Full Time- Company (1)

Salary: £27,000 per annum rising to £29,060 per annum after training on multiple businesses.
Hybrid Working: Working in the office 5 days a week during 12-week training and then on average 2 days in the office per week (subject to business requirements)

We are seeking a proactive and detail-oriented Customer Service Advisor to work within out Customer Services team. Our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.

The Customer Services department is open 364 days of the year and is a 7-day operation. You will work 5 days out of 7, covering weekends and bank holidays on a rotation.

We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:

Key Accountabilities

As a Customer Service Advisoryour key responsibilities will include:

Analyse data, identify issues and take appropriate action to ensure the fulfilment of Customer orders.

Be proactive in resolution of any queries.

Analyse key trends and make recommendations to implement long term solutions.

React and reprioritise tasks to adapt to changes in circumstances.

Manage complex processes to achieve crucial deadlines.

Develop and maintain effective professional relationships with Key Stakeholders.

Deliver professional and exceptional levels of Customer Service.

Be responsible for adhering to process guidelines.

Ensure all aspects of administration is accurate and complete in a timely manner.

The Right Person

We're seeking a detail-oriented and proactive individual:

Be able to work well under pressure in a fast-paced environment.

Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.

Good analytical and problem-solving capability.

High levels of written and verbal communication skills.

Well organised, with ability to multitask.