Customer Services Advisor

Allied Bakeries | part of Associated British Foods plc; Liverpool; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive Salary

25 days holiday + bank holidays

Free onsite parking

Employee Assistance Programme

Health Scheme

Pension Scheme

Onsite Shop

Eyecare Vouchers

Cycle to Work Scheme

Loyal Service Awards

Employee Referral Scheme

Discounts on groceries

Job summary

Allied Bakeries is seeking a proactive Customer Service Advisor to join our Customer Services team in Liverpool. The role covers day-to-day transactional activities across multiple ABF businesses, with hybrid working after a 12‑week training period and a 5/7 in-office schedule. You will handle orders, queries and ensure timely administration in a fast-paced environment.

Qualifications

• Excellent computer skills; confident in navigating multiple systems.
• Strong written and verbal communication abilities.
• Analytical and problem-solving capabilities.
• Well organised and able to multitask in a fast-paced environment.

Responsibilities

• Analyse data, identify issues and ensure order fulfilment.
• Be proactive in resolving customer queries.
• Analyse trends and recommend long-term solutions.
• Reprioritise tasks as circumstances change.
• Manage complex processes to meet deadlines.
• Maintain relationships with key stakeholders.
• Deliver professional customer service and adhere to guidelines.
• Ensure accurate and timely administration.

Skills

MS Office

Analytical skills

Communication skills

Multitasking

Teamwork

Tools

Excel

Word

Outlook

Job description

Allied Bakeries are owned by Associated British Foods. ABF is a diversified international food, ingredients and retail group with sales of £20.1bn and 138,000 employees in 56 countries. It has significant businesses in Europe, Africa, the Americas, Asia and Australia. Our sister companies in ABF UK Grocery produce products under many market-leading household brands, including Jordans, Ryvita, Pataks, Blue Dragon & Silver Spoon.

We are proud of our brands: we make top 10 UK grocery brand Kingsmill as well as Allinson’s and Sunblest. You’ll know us best through our white, wholemeal and seeded market-leading loaves, as well as Kingsmill 50/50, the nation’s favourite Healthier White, and our delicious pancakes, crumpets, hot cross buns and other bakery products.

The success of our business depends on us having the right people on the team. We are incredibly passionate about our business, but it isn’t for the faint-hearted – it’s pacey and demanding so our people need to have a positive attitude and to want to work inclusively. We take massive pride in what we do, not least in how colleagues based in our bakeries and depots have one of the best safety performance records in the industry.

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division. Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others. We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.

If you’re looking to join a business that is passionate, encourages you to be the best you can be, and values its people, we’d love to hear from you.

Overview Of Role

Location: Liverpool, Merseyside

Salary: £27,000 per annum rising to £29,060 per annum after training on multiple businesses.

Hybrid Working: Working in the office 5 days a week during 12-week training and then on average 2 days in the office per week (subject to business requirements)

Permanent

We are seeking a proactive and detail-oriented Customer Service Advisor to work within our Customer Services team. Our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.

The Customer Services department is open 364 days of the year and is a 7-day operation. You will work 5 days out of 7, covering weekends and bank holidays on a rotation.

Why Join Us?

We believe in rewarding our employees and providing a supportive work environment. Here’s what you’ll get:

Competitive Benefits Package including:

• Competitive Salary
• Generous Leave – 25 days holiday + bank holidays
• Free Onsite Parking
• Employee Assistance Programme
• Health Scheme
• Holiday Purchase Scheme
• Pension Scheme
• Onsite Shop
• Eyecare Vouchers
• Cycle to Work Scheme
• Loyal Service Awards
• Employee Referral Scheme
• Discounts on groceries, holidays and more.

Key Accountabilities

As a Customer Service Advisor your key responsibilities will include:

• Analyse data, identify issues and take appropriate action to ensure the fulfilment of Customer orders.
• Be proactive in resolution of any queries.
• Analyse key trends and make recommendations to implement long term solutions.
• React and reprioritise tasks to adapt to changes in circumstances.
• Manage complex processes to achieve crucial deadlines.
• Develop and maintain effective professional relationships with Key Stakeholders.
• Deliver professional and exceptional levels of Customer Service.
• Be responsible for adhering to process guidelines.
• Ensure all aspects of administration is accurate and complete in a timely manner.

The Right Person

We’re seeking a detail-oriented and proactive individual:

• Be able to work well under pressure in a fast-paced environment.
• Excellent computer skills; confident in navigating around multiple systems; proficient in Word, Excel, and Outlook.
• Good analytical and problem-solving capability.
• High levels of written and verbal communication skills.
• Well organised, with ability to multitask.
• Strong Team ethic.