Customer Service Advisor

Huntress - Leeds; Leeds; On-site; GBP 15,000 - 21,000; Full time

Job summary

Huntress - Leeds is seeking a Customer Service representative to support a diverse portfolio of Wholesale customers from our Leeds LS15 office. You will take ownership of orders from placement to delivery, keep customers updated on stock and schedules, and work with the Distribution Centre to ensure timely dispatch.

The role is temporary with flexible hours (8-4 or 9-5) and a fully office-based setup, Monday to Friday. Experience with NetSuite and strong communication skills are highly valued.

Qualifications

• Experience delivering customer service to diverse wholesale customers.

Responsibilities

• Take ownership of customer orders from placement through to successful delivery.
• Keep customers informed on stock availability, order progress and delivery schedules.
• Coordinate packing and dispatch with the Distribution Centre to meet delivery schedules.
• Proactively resolve customer queries and delivery issues with internal teams and external partners.
• Process orders across multiple systems and maintain accurate customer information.
• Produce and manage reports to monitor service levels and order performance.
• Help train new and existing colleagues with clear process documentation.

Job description

Customer Service

Starting 16th October, Temporary on-going

Based LS15

£12.71ph

Monday to Friday working hours fully office based but quite flexible 8-4 or #removed# or 9-5

Deliver an exceptional level of customer service to a diverse portfolio of Wholesale customers, including Key Accounts, Marketplaces and Independent Retailers. Act as a key point of contact for allocated customers, building strong, professional relationships and ensuring they receive a responsive, knowledgeable and reliable service. Take ownership of customer orders from initial placement through to successful delivery, keeping customers informed and proactively managing any issues that may arise. Manage customer order books and ensure orders are accurately processed and updated on internal systems, including NetSuite. Keep customers regularly updated on stock availability, order progress, delivery schedules and any changes that may impact their orders. Work closely with the Distribution Centre to coordinate the packing and dispatch of customer orders, ensuring agreed delivery schedules and customer expectations are met. Proactively resolve customer queries and delivery issues, liaising with internal teams and external partners to find effective solutions and keep customers informed throughout. Work across multiple systems to process orders, maintain accurate customer information and ensure queries are resolved efficiently. Develop strong relationships with both customers and internal stakeholders, acting as a trusted point of contact and ensuring a consistent customer experience. Work collaboratively across departments to identify opportunities to improve the customer journey and continuously deliver a high standard of service. Monitor customer feedback and recurring queries, identifying areas where processes can be improved to make the customer experience smoother and more efficient. Maintain clear and accurate process documentation to support consistent customer service and assist with the training of new and existing colleagues. Produce and manage relevant customer and business reports, using data to monitor service levels, order performance and customer targets. Provide regular and accurate updates to the Customer Service Manager on customer activity, order performance and any issues requiring further support.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK